Occupational Health Office Manager
Found in: Talent UK C2 - 2 weeks ago
Job summary
The purpose of the role is to provide leadership to a comprehensive administration service to the Occupational Health Service. This includes planning and organising the booking of all Occupational Health Services.
The post holder will manage their own workload and act as day to day manager for the Occupational Health administration staff. The post holder will undertake all duties with regard to staff management.
The post holder will ensure that the Occupational Health waiting lists are managed efficiently by establishing safe and effective systems of work.
The post holder will identify any shortfalls in capacity and demand and escalate as required, to ensure that the UHB achieve and maintain their waiting list targets in relation to Occupational Health Key Performance Indicators and all other standards.
The post holder will work closely with the Occupational Health Business Support manager in planning/maintaining activity for the Service.
Main duties of the job
The purpose of the role is to provide leadership to a comprehensive administration service to the Occupational Health Service. This includes planning and organising the booking of all Occupational Health Services.
The post holder will manage their own workload and act as day to day manager for the Occupational Health administration staff. The post holder will undertake all duties with regard to staff management.
The post holder will ensure that the Occupational Health waiting lists are managed efficiently by establishing safe and effective systems of work.
The post holder will identify any shortfalls in capacity and demand and escalate as required, to ensure that the UHB achieve and maintain their waiting list targets in relation to Occupational Health Key Performance Indicators and all other standards.
The post holder will work closely with the Occupational Health Business Support manager in planning/maintaining activity for the Service.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
We listen, learn and improve We treat everyone with respect We all work together as one teamWe are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
The purpose of the role is to provide leadership to a comprehensive administration service to the Occupational Health Service. This includes planning and organising the booking of all Occupational Health Services.
The post holder will manage their own workload and act as day to day manager for the Occupational Health administration staff. The post holder will undertake all duties with regard to staff management.
The post holder will ensure that the Occupational Health waiting lists are managed efficiently by establishing safe and effective systems of work.
The post holder will identify any shortfalls in capacity and demand and escalate as required, to ensure that the UHB achieve and maintain their waiting list targets in relation to Occupational Health Key Performance Indicators and all other standards.
The post holder will work closely with the Occupational Health Business Support manager in planning/maintaining activity for the Service.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications and/or Knowledge
Essential
Level 3 Vocational qualification in Business and Administration, or other relevant subject, or possess skills, knowledge and experience to equivalent level. Knowledge of secretarial/administrative procedures and systems. Knowledge of Microsoft Office Word, Excel and Outlook. Knowledge of Occupational Health Policies and Procedures. Knowledge and understanding of all waiting times targets for Occupational Health. Willing to undertake ILM Level 3 Team Leading /Management qualification.
Desirable
Evidence of continued personal development and training.
Experience
Essential
Significant previous experience of working within the NHS. Working knowledge of all waiting list Management Guidelines. Extensive experience of waiting list management. Experience of using a booking systems.
Aptitude and Abilities/Skills
Essential
Ability to work under pressure and to tight deadlines. Advanced keyboard skills. Able to adapt to regularly changing priorities. Excellent organisational and planning skills. Excellent communication skills.
Desirable
The ability to speak or learn Welsh to a satisfactory level. Be able to present data/information.
Personal Qualities
Essential
Be able to demonstrate tact and diplomacy. Able to challenge in the right environment. Be able to demonstrate leadership skills. Be able to deal with patients/carers/ relatives in a sympathetic manner. Confident and professional. Be able to use initiative to solve day to day issues. Be able to work well with team members. Be proactive and have positive approach.
Other
Essential
May be required to travel to other UHB sites and Cardiff & Vale locations in a timely manner to provide office cover. Able to work hours flexibly.