Retail Sales Advisor

Found in: Talent UK C2 - 1 week ago

Birmingham, United Kingdom Swatch Group Full time

The company

OMEGA is a company of the Swatch Group, the worlds leading watch manufacturer. Since , the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its womens watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGAs reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industrys highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.

Job description

We're looking for a full time Retail Sales Advisor (40 hours per week) in our OMEGA Birmingham Bullring boutique to provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all OMEGA products to end consumers. Meeting all sales targets and Boutique objectives.

Key Responsibilities

Sales

Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other OMEGA products. Provide reliable information to customers in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.

Security

Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries. Follow airport security checks, where necessary, and all BAA/Heathrow guidelines.

Cash Handling/Payment Transactions

All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards.

Communication

Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Can present, and conduct, themselves in a professional manner to both customers and colleagues. Can deal with international customers and familiar with their customs and culture. Can communicate clearly to consumers and colleagues.

Product Knowledge

Attend regular training days. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers.

Other

To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Upper Mall East Bull Ring Shopping Centre
B5 4BG Birmingham (England)
United Kingdom

Company address

The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU

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