Nights Team Member

1 month ago

Cardiff, United Kingdom Holiday Inn Cardiff City Centre Full time
Nights Team Member HI Cardiff City Centre Check out the hotel on our virtual tour

The Opportunity

We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.

Responsibilities:

  • Managing guest requests and ensuring they are handled promptly and professionally.
  • Maintaining security and safety procedures during the night shift.
  • Performing regular security checks throughout the hotel.
  • Providing general support to the hotel staff during the night shift.
  • Assisting with any maintenance or housekeeping tasks that may arise.
  • Setting up meeting rooms and other areas as required.
  • Serving food and beverages to guests as required.
  • Checking guests in and out of the hotel as required.
  • Completing night audit procedure.
  • Handling any emergency situations that may arise.
  • Preparing reports for senior management as required.

Benefits

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
  • Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
  • Refer a friend scheme from £500 to £1000 per referral.
  • Hospital Plan.
  • Online Health Portal.
  • Eye Care.
  • Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Pension Scheme.
  • Free meals on duty.
  • Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Ideal candidate 

  • Previous experience working in a hotel or similar environment, preferably in a night team member role.
  • Excellent customer service skills and a friendly, professional demeanor.
  • Strong communication and interpersonal skills.
  • A good understanding of safety and security procedures.
  • The ability to remain calm and composed in high-pressure situations.
  • A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
  • Good organizational skills and attention to detail.

Hotel

Nestled in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is ideally situated next to Cardiff Castle and the Principality Stadium. With 157 beautifully designed bedrooms, the hotel offers a comfortable and convenient stay for both business and leisure travelers.

Our Academy conference center boasts 12 modern and fully equipped meeting rooms, providing the perfect venue for corporate events and conferences. The hotel's dining options include a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving up delicious dishes and refreshing beverages for guests to enjoy throughout the day.

Our health and fitness club is equipped with state-of-the-art facilities, including a gym, sauna, steam room, and a heated indoor pool, providing guests with the perfect opportunity to unwind and recharge during their stay.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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