Healthcare AssistantBand 3

6 months ago

Mile End, United Kingdom East London NHS Foundation Trust Full time

Job overview

A new mental health service dedicated for North East London
We have set up a crisis response service which serves North East London for those experiencing a mental health crisis to call NHS 111 and have 24/7 access to the mental health support they need

Why you should join us?
In return for your commitment, we will offer you inner London weighting, a comprehensive induction package, a bespoke training programme, regular supervision, regular reflective practice and a comprehensive staff well being programme.

What we require
It is desirable that the successful applicant has a professional and personal experience of the communities in North East London. In addition, good communication skills over the telephone is essential. 

Where will the service be based?
The service is based at Mile End Hospital, East London.

Main duties of the job

TThe postholder will work with people in crisis and their families who are supporting them and who reside in these boroughs, who are experiencing a mental health crisis. 

·The postholder will work on rotation to respond to the 4 hour urgent response referrals

·The postholder will support the band 4 crisis response practitioners in taking calls to the phone line and will be the escalation point for complex calls requiring a qualified practitioner involvement.

·The postholder will provide supervision to the band 4 crisis response practitioners as delegated in the governance structure

·In conjunction with the senior management team you will ensure safe and effective crisis support is delivered on a consistent basis and that targets are met or are escalated when challenges prevent this

·To undertake a comprehensive assessment including risk assessment effectively and efficiently using the triage tool, over the telephone and ensuring an urgent face to face assessment is carried out as appropriate or the relevant blue light emergency service is deployed. 

·To agree crisis care plans as appropriate to the triage outcome of the call and to support and advise relatives and care givers.

·Take responsibility in the absence of senior staff for ensuring adequate staffing resources to deliver the service 

Be rotational and flexible, working according to the needs of the service

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

Please refer to the Job Description and the Person Specification which has been attached to this advert. 

Person specification

Education/Qualification/Training

Essential criteria

Registered Mental Health Nurse or Social Work or Allied Health Professional ENB 998 or equivalent Evidence of continual professional development

Desirable criteria

Recognised post registration training

Experience

Essential criteria

post qualification experience in the field of mental health crisis or equivalent Previous experience at working autonomously Demonstrable experience of assessing and planning care Demonstrable experience of writing concise and clear clinical reports

Desirable criteria

Experience of providing clinical supervision, mentoring and support to more junior staff

Knowledge and Skills

Essential criteria

Demonstrate well developed and confident professional assessment skills Demonstrate excellent problem solving and conflict resolution skills Demonstrate an ability to make balanced clinical judgments and decisions Demonstrate a range of excellent communication skills

Other

Essential criteria

Demonstrate a genuine commitment to delivering a high standard of mental health practice for people in mental health crisis Demonstrate a genuine commitment to providing person centred/individualized care Demonstrate a high level of self-awareness

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