Ward Clerk

4 weeks ago


Manchester, United Kingdom Greater Manchester Mental Health Full time

Job overview

An exciting opportunity has arisen to join our Administration Team at Laureate House on the Andersen Ward Mother & Baby Unit. Your duties will include supporting patients and their relatives on the Ward as well as providing a comprehensive administrative support to the team of doctors, nurses, support workers and other professionals involved in patient care.

The post holder will provide an efficient and professional service ensuring quality service to all users, their families and professionals contacting the Ward. The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well as support the Perinatal Outreach Team and Perinatal Community Team. 

Main duties of the job

To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and, to provide a responsive, comprehensive clerical and administrative service to the multi-disciplinary team, in order to support them to provide an efficient and effective service for the benefit of the service user group and their families.

Perfect candidate will have a flexible approach in providing administration support to the teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact on daily basis therefore, good communication skills are essential.

The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well as support the Perinatal Outreach Team and Perinatal Community Team. 

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over  6,400  members of staff, who deliver services from more than  160  locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

See attached detailed job description and person specification:

Staff benefits

Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme

Person specification

Experience

Essential criteria

Experience of dealing with a range of people in person and over the telephone Experience of carrying out administrative duties to complete a piece of work in a methodical, efficient and timely manner to meet a set deadline Maths/English GCSE grade C

Desirable criteria

Experience of working as part of a team in order to achieve a shared vision/goal Experience working in an admin role in a clinical environment

Education /Qualifications

Essential criteria

Ability to use Microsoft Office Software (Word, Excel etc) GCSE Maths/English grade C

Desirable criteria

NVQ Level 2 in Business Administration or equivalent demonstrable experience

 Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Sponsorship will be offered for eligible roles that meet the salary requirements. Please review guidance from the UK Government . Please note, most health and care jobs must have a salary of at least £23,300, and other eligible jobs may require have a salary of £38,700 or higher, depending on your individual circumstances.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities. 

We will consider relevant experience outside the NHS to calculate your salary on appointment.


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