Receptionist

2 weeks ago

Canterbury, United Kingdom Barretts Full time
Receptionist – Barretts BMW MINI Canterbury

We are looking to recruit a full-time Receptionist/Customer Host to join our BMW and MINI dealerships in Canterbury. You will be responsible for welcoming customers in a professional and friendly manner, operating the busy switchboard, assisting the Sales and Service teams as required and undertaking general administration duties.

The successful candidate will be confident, smart, and efficient with strong customer service skills and an excellent telephone manner with a ‘can-do’ positive attitude. Ideally you will already have experience of working in a busy front of house environment with a knowledge of switchboard systems.

Due to the nature of this role, you will need to be computer literate and highly competent working in MS Office. If you enjoy meeting people and have a commitment to delivering the highest levels of customer service, then we want to hear from you.

Your standard hours will be 40hrs per week Monday-Friday.

The role requires working alternating shifts, between early and late shifts: earlies 7:30am-4:30pm, lates 9am to 6pm, both shift patterns are Monday to Friday with an hour for lunch.

Responsibilities include:

  • Handling telephone enquiries with professionalism, establishing the customer’s needs to ensure they are directed to the correct department/team member the first time.
  • Review the receipt of sales enquiries through the lead management system and circulate evenly to Sales Executives.
  • Providing refreshments where necessary and introduce the customer to the appropriate department or member of staff.
  • To maintain the reception area in a clean and tidy manner at all times.
  • 32 days annual holiday (includes 8 bank holiday days)
  • Welcome pack & company induction.
  • Discounted servicing & parts across the Group
  • Annual staff social events
  • Barretts Summer Ball (held every 2 years)
  • State of art working environment

Company Benefits:

About Barretts:

In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. Barretts is one of the few family businesses to have held the Jaguar and Land Rover franchises since their inception, providing a unique, personal, and first-class customer service across Kent. We pride ourselves on customer service, and with over 100 years of experience, we know the level of service customers expect to receive from a trusted family dealership. Barretts combine traditional values of the past, with the cars of today.

Closing date for applications: 30 th June 2024.

However, once we have sufficient applicants, we withhold the right to close job vacancies early.

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