Patient Observer

4 weeks ago

Weymouth, United Kingdom VPNE Parking Solutions Full time

Overview

Under the direction of a Registered/Licensed Nurse (RN), the Patient Observer Clinical Associate (POCA) is a member of the interdisciplinary health care team that promotes a safe, compassionate patient care environment. The POCA performs basic care tasks for patients at the direction of the RN in addition to ensuring appropriate observation.

Responsibilities

Adheres to service excellence standards by treating ALL individuals with respect, kindness and sensitivity to cultural diversity Assists with meeting patient safety needs Performs role-appropriate tasks as delegated by the RN Using simple terms, explains their role to the patient Contributes to the plan of care through ongoing communication with the RN Seeks RN assistance to meet patient/family needs when necessary  Participates as a member of the Interdisciplinary team to meet patient/family and unit/department needs Provides constant safety observation for patients identified to be at risk for injury to themselves or others Provides constant safety observation for patients at risk for elopement or interfering with his/her medical care Provides close observation for a single patient or group of patients, via monitor or direct visualization in areas where Continuous Surveillance is permitted Provides care appropriate to age group of patients on assigned unit(s) as indicated Attends to the needs of patients who are in restraints (. positioning, offering food/fluids, Documents aspects of care in the electronic health record (EHR) or on the appropriate paper downtime form (if applicable) Promptly responds to bed, chair and virtual monitor alarms (. Avasure alarm) Maintains a safe and clean patient care environment Maintains awareness and practice standards of any patient-specific precautions Adheres to Infection Prevention standards and practice guidelines per SSH policy Maintains situational awareness by regularly attending Change-of-Shift and Safety Huddles Adheres to individualized Falls Prevention plan of care for each patient Fosters a Culture of Safety through personal ownership and commitment to a safe environment for patients and colleagues: Safeguards the privacy and security of patient information per policy Maintains patient and family privacy and confidentiality Utilizes two patient identifiers for proper patient identification per policy Appropriately uses the Chain of Command to elevate any concerns Promptly reports relevant or mandatory safety event/concerns in the Incident Reporting System Follows Safe Patient Handling principles to maintain safety for both patients and staff Monitors patient and environment for safety concerns and immediately reports changes to RN/licensed nurse Completes annual required training such as SSH Mandatory Education modules, division-specific skills days, etc. Updates role-specific knowledge through periodic in-services and enrichment activities Completes all assigned learning modules in the electronic learning management system (., HealthStream) Engages in quality and safety initiatives on the unit Other duties as assigned

Direct Observation and Care:

Assists with personal activities (. reaching belongings, operating TV and phone, operating bed controls, Sets up food trays and assist patients with meals as indicated Feeds patient at the direction of the RN following aspiration precautions Assists patients with positioning, turning, mobilization, ambulation as indicated Assists with activities of daily living (ADLs) at the direction of the RN Assists with application and removal of restraints at the RN’s direction Utilizes appropriate diversionary items from the Patient Safety Cart as indicated Assists RN with admission process, ensures safe room/bed set-up, orients patient/family to environment, etc. Assist RN with discharge process: gathering belongings, changing clothes, etc. Provides assistance with patient transport Placing or replacing of the sequential compression devices at the direction of the RN Encourage incentive spirometry at the direction of the RN Set up bedside suction and assist with oral suction at the direction of the RN Obtains vital signs at the direction of the RN and reports to nursing team Ensures safekeeping of patient valuables including packing and storing Checks patients for identification bands, and notifies nurse if replacement is needed Immediately reports any changes in patient condition or any other safety concern to the RN Physically intervenes in the event of imminent harm to patient, visitor(s), or staff, or to prevent patient elopement, and assists, as directed, by RN with restraint

Qualifications

Previous customer service or patient care experience preferred Knowledge of English language sufficient to read, speak, and write accurately  Knowledge of basic medical terminology preferred Knowledge of simple arithmetic Ability to lift and transport patients, and push and pull equipment, using the appropriate physical technique in a safe manner for the patient and self, according to Safe Patient Handling Guidelines Ability to master basic computer skills Excellent interpersonal skills to interact effectively with patients, visitors and hospital personnel Training in Workplace Violence Prevention (., AVADE) BLS certification

#ALOHA350

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