Independent Business Analyst

Scope of the Role

The Independent Analyst is a key role within the Commercial Finance function of the business, specifically focused on support delivery to the Sales function servicing our Independent customer base. Reporting directly to the Independent Business Team Lead, the role will involve completion of all day to day routines and processes involved in pricing and margin management and maintenance to our Independent customers, as well as the provision of engagement, analysis and insights in a professional and reliable manner as required.

Key Responsibilities

Accurately capturing and logging required data and processing through appropriate systems, ensuring that all administrative requirements are completed in a timely manner

Investigate questions that an Account Manager or a customer may have regarding pricing. Acting quickly to questions from customers in order to actively contribute and to build up/maintain good customer relations. Registering, following up and dealing with complaints in collaboration with the account manager in order to ensure customer satisfaction

Producing and designing reporting for Independent Business sales areas, management, and senior management

Internal customer engagement through management of email inboxes and support request queues. Logging and dealing with all inbound email enquiries in a professional manner

Tender & presentation support for Independent Business sales function

Excellent knowledge of our product portfolio and an understanding of the industry through keeping informed of business developments, industry trends and competitor activities

Contribute to the overall success of the Independent Business Sales Function through suggesting areas for improvement 

Work closely with the Sales Team and complete any ad hoc support activities that may arise

Work within the broader Commercial Finance function to ensure compliance with internal procedures and best practices

Assist Independent Business Team Lead and Commercial team with day to day project reporting as required

Key Attributes

Previous experience working in an administration or/and sales support role in the food-service industry

Competent in MS Excel and database systems

Flexible and adaptable with a positive attitude to change

Ability to build and develop collaborative relationships 

Excellent communication & interpersonal skills

Ability to work under pressure within a team environment

Self-motivated individual with drive, enthusiasm, and commitment to achieve results

Attentive to detail and accuracy

Good problem-solving skills

Confident & professional

Customer-oriented (internal/external) 

Strong numerical skills and ability to generate reports and analyse data

Systems administration and processes experience

Excellent written and verbal communication skills

Time management and planning, with a proven ability to effectively manage own workload through task prioritisation and efficient working practices

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.

Sysco is an equal opportunity employer.

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