Junior Service Delivery Manager

4 weeks ago

Crewe, United Kingdom cerco Full time

Responsibilities and Duties

As a Service Delivery Manager, you will play a pivotal role in our Service Operations Software and Tech Delivery lifecycle. Your primary responsibility is to ensure the successful delivery of all accepted services as per contract, billing clients accurately, and, most importantly, exceeding client expectations. You will work with service values ranging from £500k to £, providing critical insights to shape the growth and development of our service portfolio.

Key Responsibilities:

Oversee a team of engineers within your area, serving as the single point of contact between the customer and our teams. Provide technical direction and consulting to project teams. Manage a variety of Work Packages and Services to ensure a high level of service to our customers. Manage solutions, including Work Packages, Work Unit projects, and fixed-price solutions. Act as the primary project point of contact for both internal and external stakeholders, focusing on project performance monitoring. Ensure the delivery of contractual commitments in terms of cost, schedule, and quality. Define the organizational structure, interview, and select Work Package Leads, Team members, and Subject Matter Experts (SMEs) to ensure their adequacy for project and service delivery. Identify and deploy appropriate technical management and SMEs to ensure delivery and quality. Responsible for achieving project cost and productivity targets, providing monthly reporting with analysis and productivity plans. Provide inputs to build the yearly budget. Manage out-of-scope requests, budget overspend, delays, and workload issues. Escalate performance issues to the Programme Manager. Analyze and report project/program data using KP tools. Manage low and medium project risks. Ensure the project on-boarding and release of resources as per Workload vs. Capacity planning. Ensure a match of skills and competencies working with the engineering teams. Be responsible for Utilization, Cost Efficiency, and SME/Specialists in the sector. Support business growth by managing customer relationships. Provide line management of the project team on its projects, including timesheet validation, absence reporting, issue escalation, performance assessment, and personal development plans. Provide feedback to respective Department Leaders about the individual contributions of technical team members. Act as an escalation point for technical, schedule, and quality issues, customer dissatisfaction, and risks.

Personal Attributes:

Take personal responsibility for driving culture throughout the consulting and Solutions team and appropriate brands. Be instrumental in supporting the team and peers. Take individual accountability through a robust review process. Play a pivotal ambassadorial role across the business unit. Follow best practices in effective meeting management, providing information in a timely fashion and taking necessary actions. Build and maintain strong relationships with internal stakeholders to consistently achieve high results. Get involved in corporate projects across the business. Take an active role within tech communities and promote the company as a global player in Smart Industry.

Required Skills:

High-level stakeholder management with excellent technical-level communication skills and the ability to understand and manage customer expectations. Able to manage communication with senior stakeholders, both internally and with customers. Strong leadership and people management skills to motivate and lead a team of professionals. Collaboration and teamwork skills to build and maintain strong relationships with internal and external stakeholders. Strong decision-making abilities based on available information. Understanding of Work Packages and fixed-price contracts, as well as different levels of services, requirement management, and scope change management. Proven Project/Work Package/Service Management experience, including understanding the full Delivery process, planning, reporting, and risk management. Financial management awareness, including Earned Value Management (EVM), monitoring cost performance, and understanding financial aspects of consulting services. Ability to support the delivery of complex projects on time and a willingness to delve into project details when required. Ability to drive continuous service improvement, optimize processes, and demonstrate organizational skills. Strategic planning and judgment, focusing on priorities to deliver results and knowing when to escalate or hand over. Exposure to Presales and Bid Management, including managing bids and offers, creating technical offers, estimating and managing risks. A commitment to a compliant and positive work environment and participation in creating positive social engagement. Experience working within an IT consultancy business and/or understanding of managing IT projects and contracts. ITIL qualification and/or equivalent experience of working within an ITIL environment. Eligibility for SC Clearance (Security Clearance) is essential. Minimum of 3 years of relevant experience is required.

  • Mobile Service Delivery Co-ordinator

    4 weeks ago

    Crewe, United Kingdom Radius Payment Solutions Full time

    Job Advert **Location**: Herald Drive, Crewe, CW1 6EG **Job Title**: Mobile Service Delivery Co-ordinator **Work Schedule**: Monday - Friday, 08:30 - 17:00 **Position**: Fixed-Term Contract (12 Months) **Heard of us**?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class...

  • Courier/delivery Driver

    4 weeks ago

    Crewe, United Kingdom Peg 9 Logistics Ltd Full time

    About us Peg 9 logistics are a fast growing family run business. We pride ourselves in delivering excellent customer service to both our customers and business partners. We have a passion for people and truly care about how you feel. **Responsibilities**: - Be able to make safe and secure deliveries to customers. - Be able to plan route on a route...

  • Deputy Manager

    1 month ago

    Crewe, United Kingdom Halfords Full time

    Our Deputy Managers are brilliant retail leaders, accountable for the day to day running of our stores in the absence of the Store Manager. With experience in a junior management role already under your belt, this is an opportunity to take your career to the next level.You will be responsible for the customer experience, for maximising profit and minimising...

  • Postal Delivery Worker

    4 weeks ago

    Crewe, United Kingdom Pertemps Crewe Full time

    Postal Delivery worker Location: Crewe Delivery Office Contract: Temporary Ongoing Hours: 40 - 48 hours per week Shift: (Apply online only) Monday to Saturday - Occ Sundays Hourly Rate: £13.37PH - £14.49PH Royal Mail is one of the UK's best-loved brands. Every day, bringing letters and parcels to people around the country; something that communities...

  • Postal Delivery Worker

    2 weeks ago

    Crewe, Cheshire East, United Kingdom Pertemps Full time

    Postal Delivery workerLocation: Crewe Delivery OfficeContract: Temporary OngoingHours: hours per weekShift: Monday to Saturday - Occ SundaysHourly Rate: £13.37PH - £14.49PHRoyal Mail is one of the UK's best-loved brands. Every day, bringing letters and parcels to people around the country; something that communities across the UK rely on. They are 150,000...

  • Junior Clinical Fellow

    1 month ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    This is an exciting new 12-month post offering a unique opportunity to develop interest and skills in patient safety whilst maintaining and developing clinical skills and competencies within general medicine and its subspecialties. The post holder will join a group of junior safety fellows and undertake weekly meetings with the AMD for Patient Safety who...

  • Clinical Digital Junior Fellows X 2 Posts

    1 month ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    This is a new and exciting role offering a unique opportunity to support the design and development of a new digital clinical system (DCS) within our Trust, whilst maintaining and developing clinical skills and competencies within general medicine and medical subspecialties. This post is a fixed term appointment for 12 months and will be employed on Locally...

  • Community Payback Supervisor

    1 month ago

    Crewe, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 350239**Salary**: - £25,310 - £30,968- pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Part-time**Number of jobs available**: -...

  • Customer Delivery Driver

    4 weeks ago

    Crewe, United Kingdom Asda Full time

    Customer Delivery Driver - Crewe Job TitleCustomer Delivery DriverLocationCreweEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week23Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date6 May 2024 About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of...

  • Domestic Abuse Safety Officer

    1 month ago

    Crewe, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 324336**Salary**: - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...

  • Receptionist - Part Time

    1 month ago

    Crewe, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 306612**Salary**: - £20,126 - £23,182- pro rata**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Secretarial**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This...

  • Rota Co-ordinator

    1 month ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    The Division of Medicine and Emergency Care covers a range of different patient care, including, Emergency Department, Cardiology, Respiratory, Diabetes, Gastroenterology, Rheumatology, Stroke Rehabilitation and Elderly Care. We are looking for an enthusiastic and flexible individual to undertake the role of Rota Co-ordinator. This is a Secondment/Fixed...

  • Service Colleague

    6 days ago

    Crewe, United Kingdom Asda Full time

    **Job Title**: Service Colleague ***Location**: Crewe ***Employment Type**: Part time ***Contract Type**: Permanent ***Hours per Week**: 20 ***Salary**: Competitive salary **Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 27 May 2024 Service Colleague Our operation runs 24 hours per day, 7 days per week and with that brings a wide...

  • Personal Assistant

    1 month ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    SERVICE DELIVERY Provide a comprehensive secretarial service, organising and making arrangements, typing and distribution of documents and reports, recording information and filing, ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales, Proactively manage diary commitments by...

  • Service Colleague

    4 weeks ago

    Crewe, Cheshire East, United Kingdom Asda Full time

    Service Colleague - Crewe Job TitleService ColleagueLocationHolmes ChapelEmployment TypePart timeContract TypePermanentHours per Week20SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date23 April 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...

  • Service Colleague

    4 days ago

    Crewe, Cheshire East, United Kingdom Asda Full time

    Service Colleague - Crewe Job TitleService ColleagueLocationCreweEmployment TypePart timeContract TypePermanentHours per Week20SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date27 May 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If you're...

  • French Customer Service Advisor

    1 month ago

    Crewe, United Kingdom Jobspot Recruitment Full time

    French Speaking Customer Service Advisor Crewe Monday to Friday £22k - £25k We are currently recruiting for a French speaking professional to join a leading company in the Financial Services industry. Duties Will Include: - Responding to inbound calls from customers and clients - Processing order details onto the computer system - Checking product...

  • Case Administrator

    4 weeks ago

    Crewe, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 329702**Salary**: - £20,126 - £24,225- Pro rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Part-time**Number of jobs available**: -...

  • Case Administrator

    1 month ago

    Crewe, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 277158**Salary**: - £19,087 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the...

  • Commercial Finance Manager

    1 week ago

    Crewe, United Kingdom JSS Search Full time

    JSS Financial Services are pleased to be partnered with a highly ethical yet progressive Financial Services business, who are looking for a commercial finance professional to fill a strategy focused role!Role highlights:Ownership of Investment Committee reporting, which includes performance reporting, assessment of credit and marker risk metrics to enable...