Field Service Engineer
4 weeks ago
Job Description
OverviewRapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Role Overview
The RTT (Real Time Tomography)Field Service Engineer will install, maintain and service ADS equipment sites and other Rapiscan systems equipment in the assigned area. Maintain and develop strong relationships with customer, distributor representatives, ensuring Customer Satisfaction at an international level and in UK as required.
Installation, repair and maintenance support of mainly the Rapiscan’s ADS products in the UK & EMEA, with also support for the full range of the Checkpoint & Trace products.
Responsibilities
Installation and service support of Rapiscan’s ADS products at customer’s premises, primarily in the Southern area of England, but may include other locations throughout the UK and overseas. Routine preventative and breakdown maintenance of the Company’s equipment at customer premises in the UK and EMEA. Provide out of hours standby cover as part of established teams. Carry out basic Operator and Technical training when required at customer premises. Carry out site surveys and advise customer on technical matters prior to installations. Learn the basics for the full range of the Checkpoint & Trace products, so assistance can be given to other teams. Provide feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme. Any other departmental ad-hoc duties when required.
Qualifications
Previous working in a customer facing environment would be beneficial. Electronics and Computer experience essential, along with working knowledge of Microsoft office related programs.
Must be self-motivated and work well under pressure. Strong aptitude to learn. Ability to obtain airport security passes essential (some require a Criminal Record check). An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience Post graduate qualification in Electrical engineering desirable. A recognised qualification in an IT (Microsoft, cisco etc) a plus A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.-
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