IT Operations Engineer
Found in: Talent UK C2 - 2 weeks ago
Introduction
The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services.
What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
Our Global IT team’s vision is to create an amazing employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. As a technology and data driven business we recognise the key role outstanding IT professionals play in helping us achieve our goals.
We work with modern platforms (eg. AWS, Google Workspace, Atlassian Cloud), SaaS applications (eg. Miro, Slack, ManageEngine) and security tools (eg. Okta, Duo, Crowdstrike) to deliver a comprehensive technology service to our colleagues around the world..
We are recruiting an IT operations engineer to join our exciting and challenging IT operations team in London. The team provide support to our customers in EMEA and throughout the world. As well as providing support you will a have a passion to be involved with ad-hoc projects and assist our infrastructure team who support our networks and systems that underpin The Economist and other businesses within the group.
Accountabilities
How you will contribute:
Provide support between the hours of 08.00 – 18.00 (on a shift rota basis), Monday to Friday (both in person onsite and remotely). Receive and record details of customer problems, prioritising and then resolving them Keep customers informed of their call request status and progress Escalate problems to the team or Operations & Infrastructure Manager as appropriate Liaise with other IT teams, where appropriate, in order to resolve customer requests Provide support for AV to our colleagues Develop an excellent understanding of business workflows and tools and provide efficient and effective response to the business. Promote the services of the team in a way that improves the Customer perception of Group IT Document and maintain relevant procedures and configuration information Manage change implementation for all Mac/Windows OS, software and infrastructure using tools like Manage Engine, Apple business managerDevelop and implement automation workflows across Sage, Slack, Moysle, ManageEngine, and Jira Service Management.
Experience, skills and professional attributes
The ideal skills for the role are:
A track record of successful service delivery Experience with Windows, MacOS, iOS, Android, Multi function printers, LANs, WANs, TCP/IP, DHCP and DNS.Experience managing/configuring an enterprise grade MDM solution for deployment, configuration and reporting.
Experience in using Helpdesk software to log and report on callsExperience in workplace automation.
Good email administrative skills, preferably Google Apps Track record of dealing with customers in other countries The ability to set-up and diagnose technical problems Experience of supporting audio visual systems Knowledge of mobile technologies and securing data (Encryption, Bitlocker etc) Excellent customer management capability The ability to take ownership of a problem and ensure its resolutionThe Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation , age or marital status.
-
Electrical Facilities Engineer
2 weeks ago
London, United Kingdom The Engineer Full timeJob Title: Electrical Facilities Engineer Location: London, E3 3PB Salary: £37,000 per annum. Job type: Full Time, Permanent About Us: Augustus Martin has been closely aligned with many of the UK's leading retailers, brands and out-of-home businesses for over 50 years. With a deep understanding of our clients' businesses and an unrivalled...
-
Energy and Chemicals Risk Engineer
3 weeks ago
London, United Kingdom The Chemical Engineer Full timeInsurance Sector £70 to £115,000 PA + Quality Benefits Our client is a world leader in the energy, chemicals, and petroleum insurance sector, providing risk engineering services across the globe, for clients in all hazardous segments, from oil & gas exploration and production, through mid-stream, refining to downstream petrochemicals. The business is...
-
Offshore Oil and Gas Risk Engineer
3 weeks ago
London, United Kingdom The Chemical Engineer Full timeInsurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company’s interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation’s services...
-
Upstream Oil and Gas Risk Engineer
3 weeks ago
London, United Kingdom The Chemical Engineer Full timeInsurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company’s interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation’s services extend...
-
Power / Renewables Risk Engineer
3 weeks ago
London, United Kingdom The Chemical Engineer Full timeInsurance sector Our client is a world leader in international Insurance provision to the high risk /high hazard sectors including energy, chemicals, and marine, mass transport and power. The business, represented in over 50 countries globally, has a thriving and long-established office in London from where it supports EMEA. Carrying out risk assessments,...
-
International Project Manager
2 weeks ago
London, United Kingdom The Engineer Full timeJob Title: International Project Manager (Renewables) Location: London, EC2V 8EY Salary: Competitive Job Type: Full Time, Permanent About Us: Are you passionate about renewable energy and eager to kickstart your career in the industry? Join Soventix, a leading renewables and engineering specialist, as we expand our London team. The Role: As an...
-
Operations Manager
Found in: Whatjobs ES C2 - 2 days ago
City of London, United Kingdom UK Power Networks (Operations) Ltd Full timeUK Power Networks is looking for an Operations Manager (LPN) to join its Capital Programme - Construction & Commissioning Team based in London - West Ham office.The Operations Manager (LPN) will report to the Head of Construction & Commissioning and will lead a team of around 55 members, including Lead Project Engineers and Lead Commissioning Engineers. The...
-
Technical Support Engineer
5 days ago
London, United Kingdom Connected IT Full timeTechnical Support Engineer/ IT Support Engineer We have an excellent contract opportunity available for a Technical Support Engineer to join our multi-national client with offices in London. Your day to day tasks will consist of working through a backlog of incidents at 1st/2nd line support level resolution, including laptops deployment when...
-
Site Reliability Engineer
1 day ago
London, United Kingdom Arc IT Recruitment Full time**Site Reliability Engineer** Site Reliability Engineer x 2 required for a successful Fintech London based client. This role will involve you working closely with the Development and Infrastructure Team analysing current operational workloads and the automation of these workloads as wellas taking the lead on full-stack improvements and optimisations to...
-
Junior Fire Alarm Engineer
3 days ago
London, United Kingdom Operations Resources Limited Full timeJunior Fire Alarm Service Engineer Looking for a Junior level person at the start of their career as a Fire Alarm Engineer. Applicants must have some experience working on Fire Alarm Systems (Emergency fire alarm tester / installations). This role is to be trained as a Fire Alarm Service Engineer. The initial role is to complete basic service calls on...
-
Junior Fire Alarm Engineer
3 days ago
London, United Kingdom Operations Resources Limited Full timeJunior Fire Alarm Service Engineer Looking for a Junior level person at the start of their career as a Fire Alarm Engineer. Applicants must have some experience working on Fire Alarm Systems (Emergency fire alarm tester / installations). This role is to be trained as a Fire Alarm Service Engineer. The initial role is to complete basic service calls on...
-
Engineering Manager
6 days ago
London, United Kingdom ARC IT Recruitment Full timeEngineering Manager, Scrum Master Location: UK, Remote Salary: Circa £100k/annum + benefits Position Overview: This is a brand new role for our cutting edge Healthtech client. They are hiring for an Engineering Manager / Scrum Master to join and lead their software development efforts. The ideal candidate will have a strong background in software...
-
Engineering Manager
Found in: Talent UK 2A C2 - 3 weeks ago
London, United Kingdom ARC IT Recruitment Full timeEngineering Manager, Scrum Master UK, Remote, Circa £100k/annum + benefits Position Overview:This is a brand new role for our cutting edge Healthtech client. They are hiring for an Engineering Manager / Scrum Master to join and lead their software development efforts.The ideal candidate will have a strong background in software engineering, process design,...
-
Field Service Engineer
1 day ago
London, United Kingdom Just IT Full timeAre you looking for an exciting new role? About the Company A leading MSP is looking for a Field Service Engineer to join their friendly team. This is an amazing opportunity to work in a fast paced, vibrant environment. They are looking for a proactive individual who is able to deal with technical issues in a pressurisedand time sensitive environment while...
-
Junior Fire Alarm Engineer
3 days ago
East London, United Kingdom Operations Resources Limited Full timeJunior Fire Alarm Service EngineerLooking for a Junior level person at the start of their career as a Fire Alarm Engineer. Applicants must have some experience working on Fire Alarm Systems (Emergency fire alarm tester / installations).This role is to be trained as a Fire Alarm Service Engineer.The initial role is to complete basic service calls on the Fire...
-
Junior Fire Alarm Engineer
Found in: Jooble UK C2 - 5 days ago
City of London, Greater London, United Kingdom Operations Resources Limited Full timeJunior Fire Alarm Service Engineer Submit your CV and any additional required information after you have read this description by clicking on the application button. Looking for a Junior level person at the start of their career as a Fire Alarm Engineer. Applicants must have some experience working on Fire Alarm Systems (Emergency fire alarm tester /...
-
Junior Fire Alarm Engineer
5 days ago
City of London, Greater London, United Kingdom Operations Resources Limited Full timeJunior Fire Alarm Service Engineer Submit your CV and any additional required information after you have read this description by clicking on the application button. Looking for a Junior level person at the start of their career as a Fire Alarm Engineer. Applicants must have some experience working on Fire Alarm Systems (Emergency fire alarm tester /...
-
General Managers
2 weeks ago
London, United Kingdom Tether Operations Limited Full timeThe tutorship platform in whole, is based on the identification and implementation of latest trends and expertise in specific digital industries. Industry experts and field pioneers with diverse learning methodologies and interests embrace the core of our institution. You will be taking ownership of the Operations / Project Management team, optimising...
-
Junior Fire Alarm Engineer
3 weeks ago
Bexley, Greater London, United Kingdom Operations Resources Limited Full timeJunior Fire Alarm Service Engineer Looking for a Junior level person at the start of their career as a Fire Alarm Engineer. Applicants must have some experience working on Fire Alarm Systems (Emergency fire alarm tester / installations). This role is to be trained as a Fire Alarm Service Engineer. The initial role is to complete basic service calls on the...
-
Junior Fire Alarm Engineer
Found in: Jooble UK C2 - 3 weeks ago
Bexley, Greater London, United Kingdom Operations Resources Limited Full timeJunior Fire Alarm Service Engineer Looking for a Junior level person at the start of their career as a Fire Alarm Engineer. Applicants must have some experience working on Fire Alarm Systems (Emergency fire alarm tester / installations). This role is to be trained as a Fire Alarm Service Engineer. The initial role is to complete basic service calls on the...