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Dispensary Team Lead/Manager

4 months ago

Aylesbury, United Kingdom Waddesdon Surgery Full time

Job summary

Dispensary Team Lead/Manager

Waddesdon Surgery

25Hrs per week

Opening hours are and Monday to Friday.

Salary is competitive depending on experience.

We are seeking a dynamic Dispensary Team Lead/Manager to manage the Dispensary ensuring the provision of quick, efficient and accurate dispensing of Medication. The successful candidate will be a team player with motivational skills.

As a Dispensary Team Lead/Manager your role will be to manage the dispensary delivering an effective financial control of the dispensary, managing and coordinating all aspects of the day-to-day operations with the support of our Dispensary support Manager.

The successful candidate will be a highly motivated team player liaising with GPs, Management, patients and other members of practice staff.

Qualified to NVQ level 2 or an equivalent dispensing qualification, with dispensing experience is required.

Main duties of the job

Main duties are neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the partners or the practice manager.

Providing medication hub support raising scripts from tasks, emails.

Organising prescriptions, reviewing endorsements, completing necessary forms and submitting prescriptions monthly to the Prescription Pricing Authority (PPA).

Completing assigned tasks, preparing reports, providing support for projects and participating in development or change initiatives as they arise.

Dispensary Services Quality Scheme, inclusion of staff competency recording, development and maintenance of standard operating procedures, recording of significant events, carry out and complete an annual audit in line with guidance from DSQS.

With the support of the wider team, maintain and update the computerised Drug Formulary, adding new drugs and monitoring patient repeats.

Attendance at and input to management meetings as appropriate with the Dispenser manager support.

About us

Benefits of working for Waddesdon Surgery:

NHS Pension Scheme

Eye Care Health Service Discount.

Annual Leave 25 days not including bank holidays in the calculations.

Waddesdon Surgery CQC, graded Good in all areas, including the dispensary High Patient Satisfaction survey.

Job description

Job responsibilities

Job responsibilities supported by dispensing staff and support manager:

Safety aspects

Ensure staff are competent and safe to practice.

Ensure Dispensary practices are safe and in line with Standard Operating Procedures and current clinical guidelines.

Ensure policies and procedures are up to date and available.

Ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.

Take prompt action in response to any drug alert bulletins that may be received from time to time. Record and report any untoward incidents, significant events, drug errors or any other issues of quality and risk immediately to the nominated partner.

Ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.

Ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record.

Supporting Dispensing support manager with Staffing

Support in staff rotas and ensuring adequate staff always cover.

Training dispensary staff, including encouraging and organising attendance on relevant recognised courses.

Business aspects

Ensure team process all prescriptions within appropriate timescales.

Order medication needed and checked off incoming medication.

Operate efficient stock control, appropriate to the needs of the practice.

Regularly review drug supplier deals and offers and change procurement where needed to ensure value for money and maximum profitability when purchasing stock.

Hold responsibility for opening and closing the dispensary morning/evening and ensuring the dispensary is secure, even if this task is delegated.

Communicate confidently and professionally over the telephone when dealing with patients, practice staff and partner organisations (other local pharmacies, hospitals, GP surgeries, suppliers and so on).

Cover for annual leave and sickness as required.

To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Purchasing and stock control

Ad hoc daily ordering of stock

Weekly ordering of generic stock

Weekly checking of price concessions and ordering as necessary

Weekly checking of injectables held in the dispensary and ordering as necessary.

Ensuring goods are correctly delivered.

Checking monthly statements

Maintain adequate stocks at main and branch surgeries, ensuring timely stock rotation.

Drug company representatives

Ad hoc liaison with drug company representatives

Meet regularly with drug company representatives in order to ensure the best possible discount levels.

Analysis of drug discount schemes and ensuring both sites are signed up to each one.

Destruction of drugs

Daily: dealing with returned medication from patients

Monthly: dealing with uncollected medication

Quarterly: dealing with returned controlled drugs from patients for destruction

Six monthly: dealing with out-of-date controlled drugs with the appropriate officer from the Health Authority for destruction

Person Specification

Experience

Desirable

Experience of working in primary care Experience of working in a GP practice