Head of Service

Job summary

Are you?:

Anexperienced senior leader, in a mental health, social care or childrensservices environment, managing complex multi-component services

Adept in implementing person centred,contemporary, strength based care packages that support complex needs clientsto thrive

Confident in the continued coordinationof medium term therapeutic packages, mitigating identified risks and utilisingsafe, positive risk taking practices to facilitate autonomy, dignity and choice-empowering clients to live fuller lives

Excellent knowledge and understandingof CQC / OFSTED standards of governance and the proven ability to deliver thesevia a large team

Skilled inproject management accustomed to using tools and processes to identify projectgoals, set and manage the schedule, anticipate and identify issues, removeobstacles, delineate responsibility, track task completion, and communicateprogress

Experiencedin working within CAMHS / Social Services / Safeguarding and have in depthknowledge and understanding of CYP mental health pathways

A highlyexperienced compassionate, positive and proactive leader with the ability tomotivate, engage and support delivery teams to achieve the highest standardsand outcomes

A strategicthinker able to foresee and take action to deal with problems and opportunities

Able to buildstrong relationships fostering trust and cooperation among colleagues,stakeholders, community leaders, commissioners and sub-contractors

Main duties of the job

Role Purpose

You will leadthe Intensive Personalised Support Service (IPS) for Children and Young Peoplefor ABL Health.

Duties andResponsibilities

This is asenior leadership role working under the line management of the Divisional Leadand you will be directly reporting to ABLs monthly performance board

The role will be varied, challenging andrewarding as you lead the service through identified improvements, emergingneeds, implementation, delivery and ongoing innovation and service development.

About us

ABL Health aredelivering an Intensive Personalised Support (IPS) Service for Children andYoung People across Greater Manchester and the North West. The IPS service workintensively with families and young people to improve quality of life forindividuals accessing the service. IPS has a highly skilled team of clinicalprofessionals delivering evidence based interventions focusing on keepingchildren with their families and out of hospitals and residential care.

Job description

Job responsibilities

As the currentprovider of intensive support to families in the North West and GreaterManchester, this role offers the right person the opportunity to be a part ofABLs senior leadership team, shaping, driving and delivering this change. Ifyou think that you are that person, and fulfil the following criteria, we wouldlove to hear from you.

Workingalongside the services Clinical team, this senior operational role is requiringa motivated, passionate, experienced, organised and proactive leader, withsignificant experience in mental health, managing outstanding complex servicesand multiple delivery teams. You will take a strength-based approach to allcommunity delivery, be an innovative, solution focussed, inspiring leader,striving to support the best outcomes for clients. The role will requiredynamic strategic leadership which embraces ABLs vision and values for the IPSService. This is a demanding job, but you will not be on your own. ABLs highlyexperienced and professional multi-disciplinary team of Health and Social Careprofessionals, Business Intelligence, Service Development, Governance, Financeand Business Development specialists are there to support. Additionally,existing experienced delivery teams will be available to support you to drivethe service forward.

Role Purpose

You will leadthe Intensive Personalised Support Service (IPS) for Children and Young Peoplefor ABL Health.

Duties andResponsibilities

This is asenior leadership role working under the line management of the Divisional Leadand you will be directly reporting to ABLs monthly performance board

The role will be varied, challenging andrewarding as you lead the service through identified improvements, emergingneeds, implementation, delivery and ongoing innovation and service development.

Ensure thehighest quality and standards of support is provided to children and youngpeople/ adults, their families, and a range of other professionals, enablingthe child/ young person to continue to live at home.

Ensurethat safeguarding of clients when concerns are identified

Undertakereviews of multidisciplinary reports and social care assessments including SEN,risk assessments and utilise other assessment tools as appropriate in conjunctionwith the child/young person/ adult, family, and other professionals

Have a keyrole in the recruitment and ensure that staff are trained to a high standard inservice delivery and a range of other areas to ensure competent andhigh-quality service delivery.

Overseeingthe day-to-day management of the IPS team including allocating cases on a dailybasis ensuring consistency (rotas, annual leave etc).

Linemanagement of team managers and overall responsibility for effective deliveryof multidisciplinary service, ensuring a motivated, empowered and integratedteam of committed practitioners including volunteers

Take anactive role working alongside the Business development team in the reviewing,monitoring and prioritisation of referrals with team managers to ensure slickconversions alongside safe, innovative packages of care.

Present fair,balanced feedback/support to staff and family members. Recognise and challengeareas of poor practice and institutionalised culture.

Ensure thatall service delivery is reviewed for each young person on a frequent basis.

Disseminatelearning from the service to enable other stakeholders to benefit from theservice, through building case studies and utilising feedback.

Ensure thatall ABL policies and procedures are understood and implemented by staff, toinclude quality assurance, regulatory, risk frameworks, safeguarding, childprotection, criminal records, data protection, HR and health and safety.

Ensure allrelevant records in relation to the young people we support, and employees areappropriately maintained and up to date and compiled and delivered as requiredfor/to relevant authorities.

Identifypotential problems, acting proactively to avoid service breakdowns, deal withcomplaints and to mitigate all types of risk through the liaising with parents/families and other professionals.

Provide oncall support and assistance when required, taking part in managers on call on arota including evenings and weekend distributed fairly amongst management team(paid by daily on call rate).

Work flexiblyand adapt to suit the service need

Lead amulti-disciplinary team: working constructively with the team to ensure goodservice users care, facilitate effective and safe delivery, continuity ofcare, ongoing service development and quality service users pathways

Develop andevolve the service, co-produced with service users to continuously meet thechanging needs of local people, communities, stakeholders and commissioners

Deliver anoutcomes-based service delivery model, achieving and exceeding KPIs, ensuringeffective allocation of resources and being responsive to service user /partner / commissioner feedback

Ensurehigh-quality contract performance across all of its key elements, along witheffective reporting and budget management

To facilitateco-production regarding implementation and continuous service development

To ensureintegrated pathways, avoiding duplication and optimising service userexperience

Having aclear understanding of how the service can and should integrate with the restof the health, care & education system. Work alongside the stakeholderengagement team to ensure all stakeholders are informed and engaged

Taking aclient and community centred approach to delivery, focused on community assetsand supporting the delivery teams to take ownership of their service and beproud of their outcomes

Performancemanagement of service including ensuring activity requirements are meetingcontractual requirements and all KPIs are met and exceeded where possible

Financial andbudget management and optimised resource allocation across the service

Developingservice reports of excellent quality Commissioner reports, performancemanagement reports

Representingthe organisation and service at local, regional and national stakeholder andnetworking events

Managingsub-contractors including service level agreements, finance and performancemanagement

Establishpositive and effective relationships with service user representatives,stakeholders and partners

Drivingservice innovation utilising ABLs continuous improvement system which includesdelivery staff in leading innovation and service development supported byspecialist leads

Working withclinical, community, social care, educational and statutory stakeholders to deliversafe, effective, person-centred care pathways

Work with theABL engagement and communications team to implement and continuously developthe communications and marketing strategy and service promotion

Ensure thesafe and effective delivery of the service in line with ABLs integratedgovernance framework

Work as adelivery partner with commissioners, building excellent working relationships,taking an open and honest approach to contractual and performance managementand sharing successes and challenges for collective solution focusedapproaches. Additional responsibilities

Workcollaboratively with other professionals / disciplines across the organisation.

Person Specification

Job Specific Requirements

Essential

Work flexibly and adapt to suit service need.

Qualifications

Desirable

Management qualification

Experience

Essential

Experienced mental health / Care sector (or similar) leader, confident in delivering excellent contemporary service approaches and outstanding governance outcomes Experience in dignity in care approaches, recovery packages and safeguarding of clients 2 + Years Senior Management experience. Experience in effectively leading and inspiring large teams over 20 staff. Experience working with commissioners. Experience of contract and performance management Experience of budget management of services over £1m a year. Demonstrable experience of managing service improvement. Experience of leading / working within multi- disciplinary teams.

Desirable

At least 5 years in mental health-related field. Experience of delivery/management of CYP mental health services. Experience within a commissioning environment. Experience of supply chain management. Experience developing programmes of Communications and marketing campaigns. Demonstrable experience of leading staff development Programmes.

Skills & Knowledge

Essential

Excellent partnership/stakeholder relationship skills. Understanding of mental health and evidence base. Demonstrable experience working with one or more of the following: GP Practices/Primary Care Secondary Care Schools and Colleges VCSE Sector Social Care Community health CAMHS 0-19 Children Services Excellent people management skills and compassionate leader. Personable and approachable leader Problem solving and solution focused approach. Excellent literacy skills/BI skills/data understanding. Excellent communicator both written and verbal and able to communicate across varied mediums. Effective time management skills. Ability to effectively prioritise workload, multi-tasking where necessary. Excellent organisational skills Strong IT skills, particularly with use of Microsoft Office packages and databases.

Desirable

Knowledge of safeguarding in community health setting Understanding of mental health and evidence base Understanding of clinical and operational governance Demonstrable experience and knowledge of techniques for community health engagement techniques Demonstrable knowledge of behaviour change theory and practice Demonstrable experience of Asset Based Community Development

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