Product Consultant

3 months ago


Manchester, United Kingdom Civica UK Ltd Full time

Join Civica as a Product Consultant

Are you passionate about technology and customer success? We’re looking for a Product Consultant to take on a crucial role within Civica’s LG Division Services Team. You’ll work with a range of customers and products, ensuring smooth implementations of our Transend Fleet Management and Delivery Management solutions.

If you thrive in a dynamic environment and enjoy solving challenges, this is the perfect opportunity for you.

What You’ll Be Doing:
  • Deliver expert consultancy services for Civica’s Transend products, providing top-tier technical advice and training
  • Implement and configure Civica software in line with project guidelines, ensuring delivery on time and within budget
  • Use your technical skills to administer MSSQL databases and create SQL scripts, stored procedures, functions, and triggers
  • Support customers in User Acceptance Testing (UAT), managing issues and ensuring resolutions
  • Identify and act on opportunities to offer additional products or services
  • Produce high-quality documentation for both internal and customer use
  • Collaborate closely with project managers, account managers, and customers to ensure clear communication throughout the project lifecycle
  • Provide excellent customer service, managing queries and escalating issues where needed

Requirements

What You’ll Bring:
  • Experience in software implementation, preferably within a software house or the transport sector
  • Strong SQL skills and knowledge of database administration
  • Expertise in Microsoft Server and IIS configuration
  • Ability to gather requirements and work closely with customers to ensure successful project delivery
  • Exceptional communication skills, both written and verbal
  • A positive, proactive mindset with strong problem-solving skills
  • Willingness to travel throughout the UK and Ireland to support customers

Benefits

Why Civica?

At Civica, you’ll be part of a team recognized as a leader in the fleet management software industry. You’ll work on exciting projects with the chance to make a real impact for our customers. We value knowledge, integrity, and action, and we’re looking for someone who shares these values.

If you’re ready to play a pivotal role in our success, apply now and help us deliver outstanding solutions for fleet and delivery management



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