UK & Ireland Service Operations Director

2 weeks ago

Golborne, United Kingdom Vertiv Full time

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

 

We are currently seeking an  UK & Ireland Service Operations Director  to join our dynamic team in  Golborne, Great Britain

The UK & Ireland Service Operations Director  will proactively direct, organize, and manage the 24/7/365 UK & Ireland Service operation to meet and exceed customers' requirements and company standards, while achieving agreed targets and levels of profit. As Service Operations Director, they will oversee all aspects of the UK & Ireland service operations, leveraging their excellent technical understanding of Critical Power infrastructure and commercial acumen to comprehend clients' business needs. Analytical and innovative, they will identify trends, risks, and resolutions, establishing themselves as an expert in the field. They will lead and motivate a multi-disciplined team, applying sound theoretical and practical Service Management principles and fostering strong relationships with clients, partners, and suppliers.

 

What kind of work will you be doing?

 

Service Performance & Delivery

  •  Manage customer expectations and drive for excellent service delivery. 

• Analyze service trends and implement improvement programs for enhanced satisfaction. 

• Proactively manage client asset servicing and anticipate future needs. 

• Provide technical guidance, evaluate equipment requirements, and encourage personnel development. 

• Oversee UK & Ireland Sales budgets, act as an escalation point, and ensure efficient resource management.

 

QHSE  

  • Assist with site registration and ensure compliance with QHSE standards and legislation. 

• Vet and approve suppliers, contractors, and subcontractors for suitability. 

• Implement safe working practices, environmental improvements, and reduce adverse events. 

• Conduct field staff inspections, ensure safety compliance, and deliver quality control visits.

 

Human Resources

  • Assess and address training needs, ensuring skilled personnel and maintaining Competency Matrix. 

• Set targets for senior managers, conduct timely appraisals, and maintain Competency Matrix. 

• Facilitate staff communication and involvement in client activities, promoting stable work practices. 

• Ensure employee wellbeing, minimizing absenteeism, and effectively manage resources.

 

Reporting

  • Deliver and oversee KPIs within budget constraints, covering various areas such as sales, gross profit, engineering productivity, and customer satisfaction.

 

Future Objectives

  • Develop a comprehensive 3-Year Plan for the Service operation to meet financial goals, alongside creating training and succession strategies for direct reports to align with the plan.

 

What will make you successful?  

  • At least 10 years’ experience in the Electrical / Electronic support industry in a range of positions to give a high level of knowledge of, service provisioning, Customer management and Safety Procedures.
  • HNC / HND in a Mechanical or Electrical / Electronic engineering / or equivalent.
  • Ideally educated to degree level with a technical background.
  • Strong financial management & IT skills.
  • Strong focus on customer satisfaction and long-term customer relation building. 
  • Excellent organizational and time management skills.
  • Excellent written and verbal communications.
  • Commercially astute with good negotiation skills.
  • Ability to successfully interface with various departments and personnel in potentially stressful situations.
  • Proven Team Leader with ability to inspire top performance.

 

Should YOU meet the requirements outlined, we invite you to submit your application and initiating the process of charting your career path within our thriving and nurturing workplace

 

  • Uk & Ireland Service Operations Director

    2 days ago

    Golborne, United Kingdom Vertiv Group Corp Full time

    **Who are we?** At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...

  • Technical Operative

    2 weeks ago

    Golborne, Wigan, United Kingdom ALPLA UK Limited Full time

    What you will enjoy doingMain responsibilitiesSupport the smooth running of productionSupport with packing requirementsSupport with changeover (equipment / colour changes etc)Visual checks and camera testing of productBasic machine problem solvingPerform any other duties in connection with the operation of the dept that may from time to time be reasonably...

  • Technical Operative

    2 weeks ago

    Golborne, United Kingdom ALPLA UK Limited Full time

    What you will enjoy doing Main responsibilities Support the smooth running of production Support with packing requirements Support with changeover (equipment / colour changes etc) Visual checks and camera testing of product Basic machine problem solving Perform any other duties in connection with the operation of the dept that may from time...

  • Technical Operative

    2 weeks ago

    Golborne, United Kingdom ALPLA UK Limited Full time

    What you will enjoy doing Main responsibilities Support the smooth running of production Support with packing requirements Support with changeover (equipment / colour changes etc) Visual checks and camera testing of product Basic machine problem solving Perform any other duties in connection with the operation of the dept that may from time to time be...

  • Project Manager

    6 days ago

    Golborne, United Kingdom J. Murphy & Sons Ltd Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and Canada, Murphy provides better...

  • Warehouse Administrator

    6 days ago

    Golborne, United Kingdom The Sofa Delivery Company Full time

    **About you** Excellent written & oral communication skills Problem solver with the ability to act quickly Superior attention to detail Excellent IT skills Multi-task and the ability to prioritise multiple demands. Personable and friendly approach If you feel you have some but not all of the skills we need, but you are passionate about being a part of our...

  • Commercial Manager

    5 days ago

    Golborne, United Kingdom Linear Recruitment Ltd Full time

    COMPANY DESCRIPTION The Company is made up of our two subsidiaries, The Energy side and the Water sideThe business is a UK gas and energy engineering specialist offering design, build and maintenance on critical national infrastructure for the UK gas asset owners. The Water side provide a comprehensive range of water infrastructure services covering all...

  • Commercial Manager

    7 days ago

    Golborne, United Kingdom United Living Group Full time

    Company Description United Living Infrastructure Services is made up of our two subsidiaries, United Living Energy Limited and United Living Water Limited  United Living Energy is a UK gas and energy engineering specialist offering design, build and maintenance on critical national infrastructure for the UK gas asset owners. United Living Water...

  • Commercial Manager

    6 days ago

    Golborne, United Kingdom Linear Recruitment Ltd Full time

    COMPANY DESCRIPTIONThe Company is made up of our two subsidiaries, The Energy side and the Water sideThe business is a UK gas and energy engineering specialist offering design, build and maintenance on critical national infrastructure for the UK gas asset owners. The Water side provide a comprehensive range of water infrastructure services covering all...

  • Project Manager

    5 days ago

    Golborne, United Kingdom J. Murphy & Sons Ltd Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure.Operating in the United Kingdom, Ireland and Canada, Murphy provides better...

  • Sales Ledger Clerk

    1 month ago

    Golborne, United Kingdom Page Personnel - UK Full time

    Reputable, large scale employer - Competitive salary upto £25k **About Our Client**: Operating up and down the country, the client we are currently recruiting for provide services across a wide haulage of sectors as one of the UK's most recognisable transport brands. For over 30 years, the client has developed an enviable reputation as a company dedicated...

  • Senior Building Site Manager

    5 days ago

    Golborne, United Kingdom J. Murphy & Sons Ltd Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure.Operating in the United Kingdom, Ireland and Canada, Murphy provides better...

  • Senior Building Site Manager

    6 days ago

    Golborne, United Kingdom J. Murphy & Sons Ltd Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and Canada, Murphy provides better...

  • Machine Operators Pm Shift

    1 month ago

    Golborne, United Kingdom The Recruitment Co Full time

    The Recruitment Co are recruiting for Machine Operators to join our client in Golborne WA3. Our client is a food manufacturing company providing a range of food products to businesses across the UK These positions are temporary to permanent **Duties**: - Working on the production line, packing products at the end of the line - Checking the quality of the...

  • Customer Service Advisor

    6 days ago

    Golborne, United Kingdom GWA Group Full time

    Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. If you're experienced and looking for a change or looking to start a career in Customer Service, then hit the apply button! Responsibilities Handle incoming customer...

  • Apprentice Customer Support Coordinator

    5 days ago

    Golborne, United Kingdom PHS Group Limited Full time

    **Apprentice Customer Support Coordinator** We have an exciting opportunity for a Customer Support Apprentice to join our team. The role is ideal for a recent college leaver or someone with some work experience looking for their next step. The main purpose of the role is to support and assist the CustomerSupport and Workflow in all office procedures relevant...

  • Machine Technician

    3 weeks ago

    Golborne, United Kingdom ALPLA UK Limited Full time

    What you will enjoy doing Purpose of job/mission: To ensure that the moulding machines run to the specification established by the Technician Department and that the containers are produced to the customers agreed specification – also a focus on minimizing downtime and scrap levels. Tasks & responsibilities: To ensure that moulding machines and...

  • Machine Technician

    1 week ago

    Golborne, Wigan, United Kingdom ALPLA UK Limited Full time

    What you will enjoy doingPurpose of job/mission:To ensure that the moulding machines run to the specification established by the Technician Department and that the containers are produced to the customers agreed specification – also a focus on minimizing downtime and scrap levels.Tasks & responsibilities:To ensure that moulding machines and ancillary...

  • Machine Technician

    2 days ago

    Golborne, United Kingdom ALPLA UK Limited Full time

    What you will enjoy doing Purpose of job/mission: To ensure that the moulding machines run to the specification established by the Technician Department and that the containers are produced to the customers agreed specification – also a focus on minimizing downtime and scrap levels. Tasks & responsibilities: To ensure that moulding machines...

  • Machine Technician

    7 days ago

    Golborne, United Kingdom ALPLA UK Limited Full time

    What you will enjoy doing Purpose of job/mission: To ensure that the moulding machines run to the specification established by the Technician Department and that the containers are produced to the customers agreed specification – also a focus on minimizing downtime and scrap levels. Tasks & responsibilities: To ensure that moulding machines and...