Brand Ambassador

5 months ago


London, United Kingdom Hermès Full time

Principal Activities

Greet all customers warmly, and provide exceptional service levels reflecting the company guidelines with a bespoke approach Listen attentively to customers’ requirements Inspire customers to dream by introducing them to our products Sell our perfume and cosmetics products with enthusiasm and deliver the highest quality after-sales service  Demonstrate an excellent knowledge of the house’s products and recommend additional sales alongside the product(s) initially chosen by the customer. Keep the counter clean and tidy, maintaining the highest levels of housekeeping standards at all times Contribute to essential sales tasks (cleanliness, supplies, inventory, labelling) and ensure customers enjoy a unique experience  Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the Head Office team

Education and/or work experience: 

You have at least two years’ higher education in cosmetics sales  You have at least one years’ successful experience in a cosmetics sales post for a well-known quality house or retailer

Expertise: 

You must demonstrate a keen interest in perfume and beauty products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup) Fluent English is essential, with additional languages and advantage

Personal and environmental presentation:

Ensure a high standard of housekeeping on counter at all times Ensure personal grooming is maintained to consistently high standards Being in direct contact with our customers, you have a warm and friendly approach and are enthusiastic with engaging interpersonal skills Demonstrate a genuine passion for our products and enjoy evoking imagery for customers through stories and anecdotes With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness Enjoy working in a fast paced sales environment Demonstrate a strong team spirit and share your experiences and expertise with enthusiasm
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