Practice Transition Coordinator
4 weeks ago
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: Competitive (Depending on Experience)
Hours: 37.5 hours per week (Hybrid)
Location: 40 Grosvenor Place, London, SW1X 7AW
Contract: Full-Time & Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Practice Transition Coordinator to join our team.
This is a full-time role with the following shift patterns: Monday – Friday, 09:00-17:00, onsite and remote working involved.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
The Practice Transition Coordinator will perform a variety of duties to support consultants with the efficient and seamless transition of patients across to Cleveland Clinic London and will be responsible for the coordination of patient appointments and activity relating to the patient visit such as liaising with patients, scheduling appointments, investigations and dealing with all related correspondence.
The role will also require effective and sensitive communication with patients to provide a world class service and patient experience. In addition, the Practice Transition Coordinator will have excellent communication skills and be able to engage with other clinicians, general practitioners, and patients in order to build and relationships and the practice. Over time it is anticipated that the role will evolve to include general operational/service management responsibilities within the respective Institutes.
What will your duties include?
To act as point of contact for patients, consultants, and referrers for the Institute. To organise and manage the smooth transition of existing patients under the care of named consultants across to the Cleveland Clinic London from their previous practice.
To facilitate and organise the effective transfer of all patient documentation records such as patient care records, medical notes, correspondence and letters between consultants, clinicians, and patients.
Serve as the primary lead for training other CCL caregivers on scheduling cardiac testing, procedures, and outpatient appointments.
Resolve patient issues to ensure consistency in quality, procedure, and policy application.
Other duties assigned.
What we need from you?
Medical terminology qualification (AMSPAR) is desirable.
Extensive experience in the field of a practice manager or senior medical secretary is essential.
Experience working in a private healthcare setting is essential.
Experience of using Electronic Medical Records Systems is essential.
Experience of private practice management software is desirable.
What can we offer you?
As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:
25 days annual leave (plus bank holidays). Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange. Life Assurance, Private Medical & Dental Insurance and Eye Care contributions. Discounted gym facilities. 24/7 Holistic Employee Assistance Programme.Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
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