Food and Beverage Assistant

3 weeks ago


Sutton Coldfield, United Kingdom The Belfry Hotel & Resort Full time



We are writing a new and exciting chapter in the history of
The Belfry. A major expansion and renovation project has begun at our resort,
due for completion in Autumn 2025. With a substantial investment in excess of
£80 million, we are enriching our resort including the addition of a new event
space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club,
and much more.



We
believe in taking care of our team just as much as we do our guests. That's why
we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as
Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new
and unparalleled resort. 



 



 



Sam’s Clubhouse



Overlooking our stunning PGA golf course, our high-volume sports bar,
Sam’s Clubhouse, is the perfect place to relax after a day’s golfing. This bar
is busy all day, serving breakfast, lunch, and dinner.  We have a large outside terrace and bar and
we have recently introduced Shuttle Board.



The menu in Sam’s Club House is a mixture of clubhouse classics and
Belfry touches from sharing boards, burgers, and buckets of wings to wraps,
pies and catch of the day… In summer season the outside patio and bar opens and
can provide dining options for up to 250 guests at any time and approximately
500 covers per day.



 





 



The on target earning potential for this role is £11.68 - £12.24 hourly
rate, compromising of a base hourly rate of £10.88 - £11.44 plus a qualified
estimate of £0.80 gratuities per hour



 

About the role



You must be available to work a
variety of shifts including weekends and evenings.



As a food and beverage assistant,
your duties include all those of a waiter or bartender:



·            
To
welcome all guests a polite and friendly manner



·            
To
deliver a great experience from beginning to end



·            
To
confidently talk about our menus, offer upsells and enthusiastically



·            
To take
orders from our guests and proactively ensure that all of their needs are met



·            
Cleaning
and good hygiene practices are a large part of this role



·            
To be
able to work across all areas within Sam’s and the Driving range.



·            
To work
across any of the outlets that are in need of assistance to ensure the smooth
running of the resort as a whole.







 



The Ideal candidate will have experience
working within a busy bar or restaurant, but this is not essential as we have a
great team that will train you and give you all of the skills you need to be
successful. If you do have previous experience that’s great, we will take your
skills and elevate them in a department where you feel you would be the best
fit. For all of our future employees our requirements are…



o   You are passionate about
delivering a fantastic service to our guests



o   You enjoy engaging in
conversation, talking about our products and the resort



o   You are a natural when it comes
to up- selling.



o   You are outgoing and enthusiastic



o   You have a can-do attitude and
are proactive



o   You are willing to go above and
beyond



o   You are willing to work
individually and as part of a team.



 



Belfry Benefits



Learning & Development



 



We inspire and develop our team
through on-the-job coaching & mentoring, in-house training and provide
access to our online learning platform, The Belfry Campus. We offer
apprenticeships in a host of subjects delivering nationally recognised
qualifications to help advance careers, and our LEAD development programme
empowers and inspires our teams to grow from Team Member through to Executive
roles. We aim to promote internally where possible, nurture ambition and ensure
all our team looking to progress have development plans in place, to support
you to achieve your potential.



 



Wellness



 



We prioritise your wellbeing with
discounted gym memberships and wellness programmes for personal growth.
Partnering with The Burnt Chef Project, we offer mental health support and
access to funded counselling. Our healthcare schemes include life assurance,
24-hour GP services, and health cash-plans, while our Menopause Support
programme provides tailored assistance. With Wagestream access, you can easily
track earnings, manage savings, and access wages on your terms, promoting
financial wellness. Our Cycle2Work scheme supports sustainable travel for
environmental and team wellbeing.



Showing our appreciation



 



We appreciate our team with our
annual Belfry Awards, long service recognition, and extra holidays for loyalty
and team events. Enjoy discounts at our resort's restaurants, bars, spa, and
golf, for you and your friends & family. Access to Perkbox provides
discounts & vouchers for everyday use plus on the spot rewards for your
hard work. We provide free parking, a subsidised taxi service, and
complimentary meals during shifts.



 



Making a difference



 



We are
committed to sustainability and are proud of our Silver Award from Green
Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands,
prioritises giving back to our local community and protecting wildlife. We
integrate ESG into everything we do, from charity initiatives, raising over
£20,000 last year, to golf course maintenance. We track charitable work at
personal, departmental, and resort-wide levels to showcase our community
contributions.



 



Our Values



 



Working here is
more than ‘just a job’: we are a community that values each individual’s
contribution and growth, whilst supporting each other’s success - regardless of
department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions,
Better Together, and Deliver Every Day – aren't just words; they're the
foundation of our culture and the essence of who we are.



 



If you're seeking a
place where you can contribute, grow, and have a lasting impact – then the
Belfry Hotel & Resort is the place for you.



 



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