Receptionist

3 weeks ago

Exeter, United Kingdom Devon Partnership NHS Trust Full time

Job summary

We are seeking a part time receptionist with excellent communication,customer service and IT skills to join our team at The Cedars. The receptionsupports our acute mental health wards and is the first point of contact forour visitors and callers who use our service.

The position is hours per week (Monday, Tuesday and Thursday)

Main duties of the job

Greeting and liaising with patients, clinicians and external agencies Email and telephone correspondence Scanning and uploading of patient records Ordering of stationary, uniform etc Logging of estates issues Issuing of keys Post/ Deliveries Supporting Ward Managers/ admin with adhoc tasks

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

Essential

Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice GCSE English or equivalent Evidence of continuing professional and personal development

Experience

Essential

Excellent organisational skills. Ability to prioritise workload and adapt to change when required Previous experience of working within an administrative or secretarial team Experience of dealing with confidential and complex information Ability to take accurate formal and informal minutes Demonstrate good numeracy and literacy skills Previous experience of working in a Healthcare or Social Care administrative setting Understanding and respect of confidentiality in the workplace.

Knowledge

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook. Working knowledge of a range of administrative procedures including diary management and arranging appointments Experience or understanding of creating electronic records, electronic filing systems Electronic data base management. Ability to manage diverse workload whilst dealing with frequent interruptions Ability to meet deadlines and to work under pressure Exceptional organisational skills and ability to prioritise Ability to work both independently and as part of a team Ability to provide a high standard of secretarial support for meetings organising, booking venues and minute taking Knowledge of our business and how it supports patient care

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