Field Service Engineer

4 weeks ago

Birmingham, United Kingdom Hiab Full time

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

Purpose of the position

We are looking for a Field Service Engineer to be responsible for maintaining, servicing and repairing Hiab
and third party equipment. In this role, you will be providing a good level of customer service through product knowledge and customer interaction.

Main tasks and responsibilities

Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard; Build strong rapport and relationships with customers, through professional behaviour and customer focused mindset; Respond to routine enquiries from customers about the technical aspects of the organisation’s products and services; Complete all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer; Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction; Develop skills and knowledge of the organisation’s products and service; Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice; Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.

What you’ll need to succeed

Ideally, you have proven ability to develop and manage customer relationships. You are a quality-oriented
professional skilled in flexibility and adaptability.


Education:

Mechanical/Electrical Engineering qualifications.

Working experience:

Experienced multi-skilled Engineer; Experience in mechanical, hydraulic or electrical operations.


Competence and skills:

Excellent customer-focused approach, with strong problem-solving abilities; Self-starter, who is enthusiastic and driven; English language skills; Driving Licence holder.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks.
These tasks will provide a great opportunity for you to grow professionally.

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