Retailer Performance Manager

1 month ago

Coventry, United Kingdom Jaguar Land Rover Full time
Coventry

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

WHAT TO EXPECT

As Regional Performance Manager (RPM), you will be the primary point of contact with our Retailers, acting as a commercial business partner to the retailer Heads of Business & line managers, and supporting the drive for optimum performance in Sales. You will also encourage cross-departmental working with Client Services & Financial Services to ensure all departments are working together. 

Focussing on the various sales levers to drive performance, you will ensure JLR processes, policies and systems are fully integrated into Retailer operations to ensure sustainable and repeatable high performance across our Retailer network. You will lead on the implementation of Sales processes & policies, and be supported by the Regional Customer Service Manager (RCSM) in the implementation of Customer Service processes & policies. 

Key Accountabilities and Responsibilities 

Responsible for monitoring and managing retailer sales performance of new cars, approved used, fleet & business and FS targets against quarterly and annual performance targets Utilising key data and information to help retailers identify opportunities to improve regional sales,customer service & profit performance  Working with Retailers to manage the supply of vehicles, & new and used car stock profiles to maximise sales potential Responsible for the implementation and embedding of key JLR sales & customer service programmes and initiatives with retailers Participate in regular Retailer operational meetings, providing feedback to central JLR functions and support retailers to adhere to JLR’s Corporate Identity and Facility Standards, JLR headcount, training & future capacity planning requirements

WHAT YOU'LL NEED

Experience of managing retailer relationships in a collaborative way, with a clear understanding of how JLR’s ambitions & goals manifest commercially in the retailer channel Demonstrates a detailed understanding of the key KPIs/performance management systems which support a retailer business to deliver new and used car sales & profit, including accessories, fleet & business and financial services Fully conversant with retailer volume planning, wholesaling & wholesale funding Pursues delivery against targets & effectively handles under performance and demonstrates a clear understanding of the customer journey and relevant touch points Able to influence all stakeholders, balancing the demands of JLR and the retailer, ensuring conflicts are managed successfully

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. 

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.

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