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Clerical Officer-Children’s Therapy Service
4 months ago
Job summary
An exciting opportunity has arisen for a Clerical Officer within our busy Children's Therapy Support Team to work primarily at Coral House, Shrewsbury.
You will be welcomed into a supportive team with on the job training provided to develop your skills.
The NHS offers a pension scheme and generous annual leave entitlements on a pro-rata basis. There would also be the opportunity to work towards an apprenticeship qualification Business Administration Level 3.
The successful candidate will provide an efficient, effective, streamlined and high-quality clerical service supporting Children's Occupational Therapy, Physiotherapy and Speech and Language Therapy and covering a busy reception as required. Therefore, experience of dealing with a wide range of people both on the telephone and in person is essential.
Should you be invited for an interview, a prioritisation task and a short typing test will take place on the day of interview.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Main duties of the job
To provide an efficient, effective, streamlined and high quality clerical support to the Children's Therapy Service (Speech and Language Therapy, Occupational Therapy and Physiotherapy) and/or CDC's. To be the first point of contact for the service on behalf of the Children's Therapy Service and/or CDC's for professionals, both internally and externally of the NHS, whilst maintaining effective and efficient communication skills over the telephone, by letter and email. To maintain strict confidentiality at all times and to work within the General Data Protection Regulations (GDPR). To maintain electronic patient record systems, for example RiO, ensuring that all relevant information is captured accurately including onward referral and clinical tracking processes.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Job description
Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person Specification
Qualifications
Essential
RSA/OCR Stage II word processing/typing or demonstrated equivalent. Good level of general education. Business Administration Level 2 or considerable experience in a clerical role.
Experience
Essential
Previous experience of working in a clerical role. Evidence of working with Microsoft Word, Excel and Outlook programmes. Experience of data entering.
Knowledge, skills and personal qualities
Essential
Attention to detail. Good communication skills, both written and verbal. Good organisational skills, pleasant and helpful telephone manner, well motivated, able to act on own initiative but willing to take direction. Ability to work with speed and accuracy. Responsive to change.