Tenancy Coordinator

Are you passionate about playing a vital role in ensuring that our residents feel valued, heard and supported?

If this is you, join us now as Tenancy Coordinator. You will be empowered to deliver an exceptional housing management service which puts tenants at the heart of what we do. The successful candidate will help provide a stable and sustainable environment for our customers which promotes successful, independent living, engagement, facilitates change and champions inclusion.

What you will bring to the team:

• Support residents to sustain their tenancies and maintain their independence, self-esteem, quality of life and general well-being.
• Deliver a consistent level of service across all relevant properties.
• Act as a referral point for residents living in these homes, liaising with external agencies ensuring residents access the services they require.
• Promote and embrace the principles of community gateway across services and deliver the provision of excellent housing management services to Eastlight customers living in our properties across the district.
• Lead in managing & developing services for residents linked to these property types, ensuring regulatory, contractual and quality standards are met.
• Provide excellent housing management services to our customers ensuring they are empowered and supported, have real control and influence over their homes and communities enabling their independence and maintaining their tenancies.

What we need from you?

• Demonstrable experience in the housing sector.
• Proven experience in engaging and empowering residents in the management of their homes.
• Experience of analysing risk and responding in an appropriate and timely manner.
• Knowledge of the regulatory requirements when working within housing and changes to current legislation.
• Excellent communication skills including presentations, report writing, IT, interpersonal and influencing skills to be effective at all levels.
• Valid driving license with access to a car with the ability to travel across the whole operating area for Eastlight locations.
• A pivotal part of this role is the ability to manage the organisation of planned visits around Eastlight’s geographical Housing stock that may be outside of the locality of our Braintree Office – including Norwich, Cambridge and Ipswich.

To demonstrate our commitment to you, we have developed a sector leading total rewards package.

• £41,033 annual base salary + £2,200 annual car allowance
• Permanent Contract
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• 30 days annual leave plus bank holidays
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay) – Subject to eligibility
• BUPA healthcare cash plan, life assurance
• Formal qualifications and paid professional membership
• We truly embrace agile working; geography is never a barrier to recruiting the best person. Our Head Office is in Braintree, Essex

We are Eastlight

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a vibrant, resident-led housing association for the East of England. We own and look after 13,000 homes, across a healthy mix of social rent, affordable rent and shared ownership, and we have plans to build many more to help tackle the demand for truly affordable housing.

To truly succeed with Eastlight, you need to be accountable, inclusive, and up for a challenge. We’re on a journey to make our communities better.

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact .

Eastlight Community Homes are unable to provide Visa Sponsorship.

Application Closing Date: 12th June 2024

Interview Date: 20th June 2024, In-person

If you are successful for an internal secondment, please be aware that while the initial secondment period may range from 6 to 12 months, there is potential for this role to evolve into a permanent position after the secondment period concludes.