Receptionist / Care Navigator

1 month ago

Harlow, United Kingdom Primary Care Careers Full time

Job summary

Lister Medical Centre has an opportunity for a receptionist to join our team working 30 hours per week, covering 2 shift patterns.

Week 1: to Week 2: to

Main duties of the job

There is more to our receptionist roles than answering the phone and making this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

About us

We are a friendly, supportive, democratic, well organised and enthusiastic GMS Practice, dedicated to providing traditional family orientated General Practice based at a new purpose built single site health centre in Harlow. We currently have approximately 20,000 patients, 5 partners, 4 salaried GPs, a large nursing support team and a vast array of administrative staff. We are a training practice, a teaching practice for Cambridge students and a research practice.

We are consistent high achievement in all QOF and Enhanced Services areas with an innovative team structure with individual patient lists (around 2,500 per FTE GP).

We operate the SystmOne computer system. We are active members of local GP federation and alliance.

Lister Medical Centre has easy access to M11/M25, close to London and Stansted and attractive Essex and Hertfordshire countryside, excellent schools.

Job description

Job responsibilities

Reception Duties:

Utilise number system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed on to computer. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Respond to all queries and requests for assistance from patients and other visitors. Enter requests for home visits onto visit screen including all relevant information and where necessary refer to the duty doctor. In conjunction with the repeat prescriptions clerk ensure that requests for prescriptions are actioned where possible within two working days. Action requests for ambulance transportation and enter details in appropriate book. Ensure reception and waiting areas are kept neat and tidy. Make tea and coffee for partners as and when required. Ensure visitors sign the visitors' book upon arrival and departure. An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.

Management of Appointment Systems:

Ensure total familiarity with all appointment systems in effect including regular and incidental variations. Book appointments working closely with the total triageGP and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required. Preparation of consulting rooms: Ensure that the consulting rooms are prepared in readiness for each consulting session, checking the full range of forms and requirements and re-stocking as required (allocated clinician) Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.

Operation of Telephone System:

Receive and make calls as required. Divert calls and take messages as appropriate. Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients. Empty refrigerator of any specimens and put ready for collection by local hospital courier this procedure to be carried out at and Secure premises at end of day, ensure the building is totally secured, internal lights off (where appropriate) and alarm activated. Put any specimens into the refrigerator ready for the morning.

Please see the attached job description for further details.

Person Specification

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Essential

Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills; Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

Previous medical or healthcare receptionist experience.

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