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Residential Management Assistant

2 months ago

Bridgend, United Kingdom G4S Full time

Residential Management Assistant (RMA)

G4S Care and Rehabilitation Services

HMP Parc, Bridgend, CF35 6AP

Salary £12,372.37 per annum

Permanent, Part Time (20 hours per week)

Benefits:   Company Pension, free on-site parking, on-site canteen,  ongoing training and development and access to High Street Shop discounts.

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. HMP & YOI Parc accommodates 1038 convicted male adult prisoners and remand/ convicted young offenders and young people in a secure but modern environment.

We now have an opportunity for a Residential Management Assistant to join our team at HMP & YOI Parc.

The successful candidate will assist in the smooth and efficient running of the designated residential area by providing sound administrative support and assistance in related issues.

Key Responsibilities

  • To provide admin support for Houseblock staff briefings –dependent when they are-  (Monday- Friday) to actively ensure ALL staff who work on the houseblock receive minutes- E mailing list.
  • To provide admin support for weekly Houseblock OM Meetings & all other specific meetings.
  • Design and provide:
    • CMS/ PO entry monthly database
    • Report any trend analysis to SOM /OM on a 2 weekly basis
  • Arrange and order stores for designated areas.
  • Order and produce – Business Portal orders for individual Houseblocks
  • Support  SOM in responding to all correspondence - complaints / letters, etc….
  • Support OM’s and SOMs quarterly Cell Inspections
  • Co-Ordinate and send out information for SLPs for houseblock
  • Update databases for the following: Cell Searching, Cell Clearance,Risk Assessments, Focus Groups, Complaints, CMS/PO entries, OM Surgery, Cell Inspection records..
  • To provide general administrative support for the Head of Residence, senior manager and operational staff on residential living units including receipt and delivery of internal and external mail daily(AM & PM).
  • To assist with the control of stationary ensuring that residential areas have adequate supplies to carry out their role.
  • Provide cover in the absence of other Residential Administrators as agreed.
  • Attend internal training courses as directed.
  • Produce weekly wing workers job vacancies for houseblock
  • To provide reports , names and co-ordinate files for IEP review Boards- to update database- files provided by PO, checked by managers, processed and passed onto OM/SOM
  • To complete any task commensurate with the role
  • Support sickness management
  • To provide admin support for specific areas as part of the ongoing action plan.
  • Any other management admin task assigned to you by the SOM or HOR

With excellent communication and organisational skills you will be required to work as part of a team but at times also use your own initiative.  

Experience of working in a busy pressured environment is essential together with excellent IT skills working knowledge of Google packages, Stage 2 typing/word processing and minute taking.

If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.

HMP Parc encourages applications from Welsh speakers.

For more information on HMP Parc, please visit

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act. 

You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In the UK, we have an extensive network of offices and more than 32,000 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world.  Allied Universal is There for you™. For more information, please visit  or 

*Total workforce includes employees and subcontractors