Patient Navigator
4 days ago
Job summary
We are seeking a dedicated andorganised individual to join our team as a Patient Navigator at our busydoctors surgery, in the heart of Islington. As the first point of contact forpatients, the successful candidate will play a crucial role in providingexcellent customer service and ensuring the smooth operation of the receptionarea. We are looking for either a full time, or part time person to join our team.
Main duties of the job
Responsibilities include but arenot limited to:
Greet and assist patients in afriendly and professional manner.
Schedule and manageappointments, ensuring efficient use of the doctors time.
Answer phone calls, respond toinquiries, and direct calls to the appropriate staff members.
Maintain patient records andupdate information as needed, ensuring accuracy and confidentiality.
Verify and collect patientinsurance information and process payments.
Coordinate with medical staff tohandle patient inquiries, prescription requests, and other administrativetasks.
Manage the waiting area toensure a comfortable and organised environment for patients.
Handle incoming and outgoingmail and other administrative duties as required.
Stay informed about clinicpolicies, procedures, and services to provide accurate information to patients.
Collaborate with colleagues toensure a cohesive and efficient workflow in the reception area.
About us
We are a large practice with over 12,000 registered patients, based close to Islington Green in the busy Angel area. We are made up of GP's, Nurses, Nursing Associates, Healthcare Assistants, Pharmacists, Reception, Admin and Managers. We are a friendly and hardworking team with a good record of staff retention. We have great clincians who provide patients with great care and we are very proud of our team.
Job description
Job responsibilities
Duties and Responsibilities
Telephone Duties
Using EMIS system making/cancelling/updating appointments.
Updating patient records non-clinical
Ambulance transport bookings
Home visit requests
Deal with general enquiries
Contacting other providers hospitals
Reception Duties
Register new patients and temporary residents
Greet and direct patients/visitors
Making appointments/e-consults/test requests/booking long term condition checks
Handing out prescriptions, letters and copies of test results
Ensure outstanding queries are explained and handed over to next shift, as necessary
Respond to needs of doctors and nurses during surgery
Collect payments from patients for non-NHS services and give receipts
Deal with general enquiries and inform patients how to make a complaint
Prescriptions
Dealing with queries relating to repeat prescriptions or passing to Richard/Christine
General
Input and extract information from Practice computer system
Observe health and safety guidelines at all times
General housekeeping ( keeping reception and waiting areas tidy, keeping noticeboard up to date)
Make refreshments for doctors and other team members, participate in washing up
Any other reasonable duties as necessary
Person Specification
People person essential
Essential
1. Excellent communication and interpersonal skills. 2. Strong organisational and multitasking abilities. 3. Proficient in using computer systems (training will be given on specific programmes) 4. Previous experience not necessary 5. Ability to handle sensitive information with discretion and maintain patient confidentiality. 6. Flexibility to adapt to changing priorities and a fast-paced work environment. Join our team and contribute to the delivery of high-quality healthcare services in a patient-centered setting.
Desirable
Basic IT and good communication skills are essential, everything else can be taught.-
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