Summer Receptionists

Department: Conference and Accommodation

Start Date 15 July 2024 until mid-September 2024

Department Summer Opening Hours 7.30am – 10pm, 7 days a week

Campus base: Bishop Otter Campus & Bognor Regis Campus

Hourly rate: £13.50 per hour

The University of Chichester is recruiting Conference and Accommodation Summer Receptionists to support our summer business operation when our Halls of Residences and University buildings transform into a commercial hotel, summer school and conference facility.

We are looking for people who have previous experience within a reception/client facing role and can deliver great customer service during our extended summer opening hours. Individuals must be reliable and confident in dealing with a wide range of enquiries from staff, students, contractors, summer B&B and summer school guests.

The successful candidates will be responsible for welcoming, checking in and checking out of guests, taking new bookings, handling finances, ensuring the completion of all associated administration, using and updating the specialist database booking system, checking of rooms, housekeeping duties and ensuring each guest’s stay is an enjoyable and positive experience.

The department is extremely busy over the summer period, so the ideal candidates must be effective communicators who can work in a team and on their own using their initiative to deliver great customer service. With good IT and literacy skills candidates must be able to think on their feet, be good problem solvers, as well as work with a proactive, calm and flexible approach.

Mandatory training must be attended by successful applicants who have not worked for the University in this position before.

You will be working on average 3 to 4 shifts per week, which will increase during peak weeks according to demand. Please note on the application form any days/dates/times you are unable to work and the preferred number of hours you wish to work.

Whilst the department is open 7.30am - 10pm, 7 days a week, the majority of shifts offered will be late afternoon until 10pm as well as at weekends. However, there will be some daytime/morning shifts to cover office holiday/sickness and peak days/major events. So, candidates will need good availability/flexibility.

These positions will predominately be based on the Bishop Otter Campus, Chichester however there may be demand subject to business needs to undertake some duties/shifts on other University Campuses.

We are committed to equality, diversity and inclusion at every level because we believe a diverse workforce benefits us all.