Medical Administrator/Receptionist

Job summary

Due to retirement we are looking to bring another Receptionist/Administrator into our great team.

Weare looking for someone with excellent communication skills, a compassionateand friendly nature, and an aptitude for great customer service.

Main duties of the job

You will have the ability to work in a demanding environment and be committed to offering the best possible care to patients and excellent support to our clinical team. Experience of working within Primary Care is essential and knowledge of Systmone desired however not essential.

About us

Weare a 6-partner training General Practice based in Guisborough, Cleveland lookingto recruit an enthusiastic experienced receptionist/administrator to join ourexisting team to make a difference to the care of our patients

Wehave a list size of nearly 11,400 and we continue to grow. We are fortunate to work with a lovely teamwho create a supportive environment to work in.

Asa training practice we have a strong focus on education and encourage andsupport personal development. A competitive salary will be offered to reflectthe successful candidates experience and qualifications.

Job description

Job responsibilities

Support administrative staff, providing cover during staff absences

Issue repeat prescriptions in line with protocol

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

fProvide administrative support within clinics (Influenza or Child Immunisations)

Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on Systmone as per the practice workflow Photocopy documentation as required Provide administrative support for the GPs and Nurses Person Specification

Qualifications

Essential

Experience of working within a GP practice Experience of Repeat Prescribing GCSE grade A to C in Maths and English

Desirable

Experience of working with the general public Experience of administrative duties Experience of working in a health care setting NVQ in Health and social care, Business Admin or customer service

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