Radiography Assistant

3 weeks ago

Northwood, United Kingdom East and North Hertfordshire NHS Trust Full time
Job overview

We are recruiting for a Radiography Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The role is patient-focussed, service-driven and requires flexibility. The post holder will work closely with the multi-disciplinary team to support the provision of a high quality imaging service.

The main components of the job will be scheduling appointments for the different types of scans carried out in the Centre: CT, MRI and PET/CT. In addition, the role will also include some reception duties.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

You will be responsible for entering patient appointment dates and times, referral details and any other relevant information regarding the appointment onto the computerised system.

Ensuring that patients are notified of the date and time of their appointment and where appropriate, transport arrangements are made. Sending appointment letters and information leaflets .

Checking and amending patient details onto the department computer system (RIS)

Retrieving patient referral forms and any relevant blood test results as part of preparation for scanning sessions.

Assisting patients moving around the department and onto and off the scanners.

Working closely with radiographers, radiologists and others to ensure smooth running of service, informing relevant staff of any problems, complaints or service issues that may arise.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role

Person specificationQualifications / TrainingEssential criteria
  • GCSE English and Maths at grades A-C or able to demonstrate excellent literacy and numeracy skills
  • NVQ 3 training or qualification in Health and Social Care or equivalent experience
  • ECDL certificate in computer skills or equivalent experience
Desirable criteria
  • First Aid
  • Customer Care
Previous ExperienceEssential criteria
  • Experience of working with patients or service users
  • Experience of working flexibly and cooperatively as part of a team
  • Experience of data entry
Desirable criteria
  • Previous experience of making appointments and/or reception work
  • Experience of working in a health/social care environment
SkillsEssential criteria
  • Ability to communicate with patients, relatives, carers and others
  • Ability to prioritise and manage time efficiently
  • Able to cope in a busy working environment
  • Excellent attention to detail
Other requirementsEssential criteria
  • Keen to develop skills and be open to new working practices
  • Role model our Trust values every day

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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