Partner Success Manager

1 week ago

Manchester, United Kingdom THG Full time

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. 

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Location: Icon 1, WA15 0AF

About the Division

THG Media is responsible for creating content that grows audiences and then monetizing these eyeballs and communities through advertisement. The brands within this division produce content across a number of verticals (News, Classifieds, Beauty, Fitness, Film & TV) and connects the right advertisers to a connected user base.

The Partner Success Manager is responsible for cultivating and managing strong relationships with our partner ecosystem, driving mutual growth, and maximizing partnership value. This role is pivotal in ensuring partner satisfaction and achieving business objectives. The ideal candidate will possess exceptional interpersonal skills, a deep understanding of our business, and a proven track record of building and maintaining successful partnerships.

Responsibilities:

Partner Relationship Management:

Develop and execute strategic partnership plans aligned with overall business objectives.Build and maintain strong relationships with key stakeholders at partner organizations.Act as the primary point of contact for partners, providing timely and effective support.Proactively identify and address partner needs and challenges.

Partnership Performance and Growth:

Monitor and analyze partner performance metrics to identify opportunities for improvement and growth.Collaborate with Ingenuity Customer Success teams to identify partner upsell opportunities for Ingenuity customers.Work closely with the Business Development team to introduce partner tools to new business customers.Track and report on key partnership KPIs and ROI.

Partner Enablement and Marketing:

Develop and deliver effective partner enablement programs.Ensure partners have a deep understanding of our products and services.Collaborate with partners to build co-marketing calendars.Work with the Ingenuity B2B marketing team to oversee the execution of partner marketing activities, in line with contractual agreements.

Commercial Marketing:

Build and own the commercial marketing rate-cards.Work with the Ingenuity B2B Marketing team to identify new ways to monetize our B2B Marketing activities.Work with partners to submit joint-awards applications and build up THG’s industry accolades.

Communication and Collaboration:

Effectively communicate partnership updates and successes to internal and external stakeholders.Foster strong collaboration with cross-functional teams to achieve shared goals.

Requirements:

Proven experience in partner management or a related role.Strong understanding of partnership ecosystems and the technology industry.Excellent interpersonal and communication skills, both written and verbal.Ability to build and maintain strong relationships with internal and external stakeholders.Strong analytical and problem-solving skills.Experience in using CRM and partner management tools.Bachelor's degree or equivalent experience.

Benefits:

Career Development

Access bespoke development programmes that have been designed and developed by our in-house L&D team.Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

25 days annual leave plus bank holidays.Don’t want to work on your birthday? We don’t either Enjoy your day off on usEnhanced maternity and paternity pay, depending on length of service.Up to 10 days compassionate leave.Buy back up to 3 days each year.Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

Access face-to-face and virtual appointments with our in-house GP.Access our in-house CBT therapist.Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.State-of-the-art on-site gym.Access to our on-site physio.

Other Perks

Save up to 12% on the cost of personal tech through our salary sacrifice scheme.Subsidised bus pass from Manchester City Centre to our ICON office.Up to 50% staff discount on THG brands.On-site staff shop.Access to on-site barber.Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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