Housekeeper - Palé Hall
4 months ago
To have a thorough and up to date knowledge of hotel products and services to be able to respond to guest enquiries or requests.
To ensure that all guest accommodation, public areas, cloakrooms and any other specified areas are cleaned, serviced and vacuumed to the required standards and in accordance with hotel standards of performance, with rubbish disposed of carefully and safely.
To replenish hospitality trays and complimentary in-room beverages.
To ensure that all dirty linen is processed in the correct manner.
To perform the daily turndown service to the specified standard.
To report any maintenance issues to the Head Housekeeper or Senior Housekeeper or to Reception to be logged with Maintenance.
To carefully note the daily Housekeeping List to ensure that all guest details and requirements are carried out, twin beds, dog facilities, champagne, flowers, chocolates etc in the room as requested.
To ensure all hotel keys in use by you are signed out and back in at the beginning and end of each shift.
To communicate any customer comments/feedback promptly and professionally to management so that appropriate action can be taken.
To carefully handle any guest property that has been left in the bedrooms, ensuring that it is passed to Reception for recording and returning.
To display a high standard of personal presentation and grooming standards in accordance with company guidelines.
Qualifications
Previous housekeeping experience not essential, full training will be given.
We look for reliability, flexibility and a positive, enthusiastic attitude.
Additional Information
We offer free meals on duty, onsite parking, monthly tips, generous staff discounts. Snowdonia has stunning scenery, and is an amazing place for lovers of outdoor activities with some terrific experiences in the area.
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