Lounge Supervisor

6 months ago

Stansted, United Kingdom Sodexo Full time
Job Introduction

About the Role

Lounge Supervisor  at  London Stansted Airport - Emirates Lounge

We’re experience makers.

And we’re hiring.

We care.  

Our business is your business. Everyone at Sodexo Live is key to who we are. We’re one big, beautiful team that relies on each other because we all have an essential job to do.

We’re Experience Makers. And go-getters and fanatic foodies. At Sodexo Live, our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment. Because at Sodexo Live we’re so much more.

Be part of something greater

Role Responsibility
  • Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
  • Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
  • Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
  • Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
  • Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.
The Ideal Candidate

Essential 

  • Front of house and customer facing experience
  •   Experience in supervising a team
  •   An element of food experience
  •   Highly motivated
  •   Attention to detail
  •   Able to work on own initiative within a team environment

Desirable

  •   Lounge experience
  •   Airport experience
Package Description
  • 35 hours per week
  • £13 per hour  
  • Shift work pattern 4 days on 2 days off  - mix of early an late shifts -  - 2 x early - and 2 x late ;
  • Many employee benefits, rewards and recognition.

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