Customer Service Advisor
2 months ago
Deal with all incoming and follow up contact from customers who have an enquiry or service request
Promoting a customer first culture whilst ensuring that service levels and standards are maintained
Be the first point of contact, liaising with customers via phone, email, Webchat and Facebook,
Ensure all enquiries are resolved whilst providing exceptional customer service
Input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved
What we are looking for in our ideal Customer Service Advisor:
Experience in a customer service environment, and experience in the operation of computerised data base systems and strong IT skills and the use of Microsoft office software (specifically Outlook, Word). Call/service centre environment and / or social housing experience would be beneficial.
We offer a range of benefits for a rewarding career including though not limited to:
Pension scheme 23 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit – 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail-
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