Casino Account Manager

4 months ago

Droitwich Spa, United Kingdom Global Draw Limited Full time

Gaming:

Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The UK Commercial team’s core responsibility is to maximize the performance of Light & Wonders products and drive new business opportunities across all channels within our customer’s estate. This is achieved through both strategic planning and implementation alongside ongoing tactical executions. A key aim is to influence the ways of working displayed by the customer and to establish best practice by combining the knowledge and skill sets of the two companies. 

As a Casino Account Manager, you will be a vital contributor to our business growth, tasked with meeting current quarterly/annual targets while driving new business objectives. Proactively building relationships and establishing key contacts within the gaming industry will be critical for success in this role.

Key Responsibilities

Manage relationships with current operators, merchants, partners, and customers to ensure high-quality service standards. Establish a strong link between internal teams and existing merchants, partners, and customers, as well as new business contacts. Actively engage and onboard new merchants, promoting our products and services within the gaming industry. Support product teams in identifying functionality gaps and new product requirements for the gaming vertical. Grow, monitor, and update your pipeline within the CRM system, staying on top of your queues. Oversee the submission of complete applications for new merchants. Serve as the liaison between internal teams and partners/merchants. Participate in Gaming team projects relevant to Sales and overall targets. Attend gaming-related trade shows and webinars to promote Light & Wonder. Travel to operator venues to meet key personnel and build relationships.

Qualifications

Sales experience or competence, ideally with exposure to the Gaming Industry. Strong negotiation skills and ability to deliver compelling product presentations. Proven track record of meeting sales-based targets is advantageous. Ability to take ownership with enthusiasm, positivity, and resilience. Capability to work independently with good organisation, time management, and planning skills. Ability to work well under pressure and drive quarterly results effectively. Experience in data analysis and presentation skills. Excellent communication skills, both written and verbal, with a focus on data and presentations. Strong stakeholder management skills, both internal and external. Proven organisational and priority planning skills. Fluency in written and spoken English. Team player mentality with problem-solving skills and commercial awareness. Solution-oriented mindset with strong customer relationship management ability. Ability to manage different stakeholders at all levels and have Key Account management experience, familiar with public procurement processes. Liaise with Management and all Lines of Business.

What can we offer?

Competitive commission structure 25 days' holiday plus bank holidays' 1 day paid leave to work on charitable projects Half Day for Health (encouraging you to take time away for you & your wellbeing) Hybrid working: 3 days office and 2 working from home 8% Provident fund employer contribution Medical Health Insurance for you and family members Employee Assistance Programme (EAP)

Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.

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