Assistant Learning Management System Manager

3 weeks ago

Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

Job summary

Work across the organisation to manage, train, facilitate and support the ongoing development of the Trust online Personal Achievement Learning Management System (PALMS).

Responsible for leading user support for STH PALMS.

Develop and maintain support mechanisms to ensure the smooth running of PALMS and maintain high levels of customer support.

Responsible for working with managers, clinical and non-clinical staff within the trust to ensure that all staff understand how the LMS can facilitate effective access to and/or delivery of learning as well as support compliance monitoring.

This post will be the deputy for the existing Learning Management System Manager role collectively acting as expert user of the Totara based Learning Management System.

The post holder will have responsibility for supporting the smooth running of the PALMS system by undertaking support functions such as user query resolution, fault investigation and managing the day-to-day support function through an electronic support system.

The role involves working with the LMS Manager to support areas to achieve sustainable service improvement and organisational change.

Work alongside the LMS Manager to support senior managers, clinical and non-clinical staff within the Trust and external bodies as required, providing advice, guidance and support to ensure that they can enable them to fulfil their learning needs and mandatory training compliance.

Main duties of the job

To support the LMS System Manager in planning ongoing LMS routine maintenance such as upgrades, patches and workarounds.

Lead with key stakeholders to test and implement new software releases, updates and fault fixes for the LMS.

Work in partnership with other departments to ensure and integrated approach to course creation/development, supplier management, workforce development and customer relations.

Communicate effectively at all levels of the organisation.

Work closely with Finance and Human Resources staff to ensure consistent data exchanges between the LMS and source systems.

Create data reports from the LMS and provide training to relevant stakeholders.

Ensure the appropriate governance and standards are enforced for LMS users across the organisation

Ensure system housekeeping routines and procedures for all supported systems are up to date, accurate and carried out as scheduled, whilst ensuring any discrepancies are actioned appropriately.

Manage priorities to deliver a high quality and timely service which meets customer needs.

Identify learning opportunities which could be best delivered via an online LMS for both mandatory and other training.

To act as a central point for base line information and at agreed points in improvement activity informing the organisation leads of issues and outcomes.

Work closely with the LMS System Manager to produce reports & communicate complex information in an easily understandable way.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Learning, Education and Development Department acts as a central resource for the whole organisation. It is responsible for ensuring that all Trust staff have access to a wide range of learning opportunities both within STH and other educational establishments.

This results in staff becoming more knowledgeable and competent to carry out their role in the delivery and support of high-quality patient care. The department also leads on professional and practice development for qualified staff and works closely with the post-graduate medical education.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

This vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please also note any secondment must first be agreed with your current line manager.

Person Specification

Education Qualification Knowledge

Essential

Have a relevant IT Related degree or equivalent qualification / combination of training, short courses and experience IT competencies to maximise efficiency and effectiveness of relevant systems, software and learning technologies. Advanced ICT skills Level 3 or 4 QCF qualifications Evidence of continuing professional development relevant to role

Desirable

Experience of working within an NHS environment.

Experience

Essential

Relevant experience of supporting an IT or Learning Management System. Experience of managing, supporting and directing teams. Experience of a system administration using a Totara Learning Management System Ability to interpret large amounts of complex data. Experience of relational databases and reporting tools. Experience of Office 365

Desirable

Experience of designing and delivering training. Training management experience Produce trust wide reports that give statistics on compliance in mandatory training Knowledge or experience of SQL or any programming language, PowerShell, Python

Abilities/Skills

Essential

Excellent written, presentation communication customer services and interpersonal skills. Proven ability to work independently to strict deadlines and re-prioritise workloads Willingness to adapt to the changing needs of the service with the ability to undertake and unpredictable work pattern with frequent interruptions. Proven ability to keep information confidential and an understanding of IT security and legislation surrounding confidentiality. High levels of concentration for long periods of time. Ability to problem solve, analyse and manage change within a complex organisation. Be confident in raising system issues with an external supplier. Must be able to manage these through to a suitable resolution. Must have an expert knowledge of the LMS and how it works within the trust. The components that make the system work are areas such as audiences, courses, sessions, certifications, course completions, staff structure, Training Needs Analyses, data reporting and management.

Desirable

Project management skills with experience of managing projects and/or being part of a project team. Experienced and confident teacher/trainer with good presentation skills including the ability to coach. Use different methods to train staff in using the LMS. Creating and managing courses, sessions and providing solutions to complex requests. Cascaded staff training in order to reduce queries and issues.

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