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Receptionist

2 months ago

Hounslow, United Kingdom Sodexo Full time
Job Introduction

About the Role

Lounge Receptionist  at Heathrow  Gulf Lounge

We’re experience makers​.

  And relationship builders .

And we’re hiring Lounge Receptionist

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.

Be part of something greater.

Role Responsibility
  • To ensure the highest level of customer care is adhered at all times
  • To ensure that you are familiar with location of the lounge, facilities and access policies to advise passengers.
  • To acknowledge and orientate all incoming guests: usage count should be based in access right. The priority is Class overrules status
  • Handle customers involved in any irregular operations in conjunction with United representatives.
  • To manage and keep stock of magazines and newspapers provided and make them available to customers (must be current or at most one day before)
  • Be Familiar with basic PC/Internet troubleshooting knowledge
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
  • To acquire a good knowledge of all products in order to be able to advice individual client/customer on their product choice
  • To actively aid customer feedback, passing information gained onto your line manager/supervisor
  • Take and pass on messages accurately to ensure excellent communication across all disciplines
  • Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
  • Be prepared to attend all related training sessions and meetings
  • To cover other reception areas within the building if required
The Ideal Candidate
  • Have a positive and lasting relationships with all customers and clients.
  • Demonstrate a positive attitude and behave appropriately.
  • Excellent customer service
  • Previous experience working in a reception role.
  • The ability to prioritise and have an eye for detail.
  • Good communication skills – written and verbal.
  • The ability to demonstrate great teamwork.
  • The ability to follow instructions.
  • To project a willing and helpful attitude.
  • To be customer focused at all times
  • To act as a positive ambassador for the airline and Sodexo Live

Must be able to provide 5 years working histories and 5 years addresses.

Previous experience in hospitality or restaurant industry.

Package Description
  • 35 hours full time contract – Subject to full Airport ID and completion of 3 months’ probation
  • Hourly weekly pay £
  • Guaranteed overtime
  • Weekdays late shifts only ( 13:00 to 22:00)
  • Weekends late and early shifts.