Soft Services Facilities Manager
3 weeks ago
Vacancy Reference:
Job Title: Facilities Manager
Job Type: Full-Time; Permanent
Location: Hull, Leeds, Wakefield and Sheffield
Benefits: 25 days holiday plus 8 Bank Holidays; pension; Laptop and phone provided
OVERVIEW
Servest are recruiting for a Facilities Manager to cover several locations across the North of England. You will be working flexibly to meet business requirements, Monday – Friday 40 hours per week. You will be responsible for overseeing effective delivery of Cleaning services, Reception Services, Business Events Centre, Porterage, Catering, Helpdesk, Window Cleaning, Grounds Maintenance and other service lines and ad hoc areas as required. Both BPSS and SC security clearances are required for this role.
DUTIES WILL INCLUDE
· You will oversee service delivery, manage performance levels and support improvements to service delivery across all service lines, collation and provision of all required reporting, contract administration and support the contract management team, in line with all processes and procedures
· You will be responsible for creating and maintaining positive client relationships and be the key client contact for all locations within your region
· Ensure all process and procedures are in place and regularly reviewed and updated for each service line with the support of the Service Leads for the relevant areas
· Manage the service delivery to the required standards to maintain contractual performance to the required levels against KPIs and SLAs
· Full line management responsibility for the teams on site
· Recruitment of employees to ensure optimum resources levels are maintained at all times
· As a direct point of contact with the client you will be required to build and maintain relationships, acting in a pro- active and professional manner with the ability to solve problems and think on your feet
· Your day to day responsibilities are to manage the site effectively to ensure all areas are fully staffed at all times, audits and daily checks are carried out and that the site runs smoothly and to the agreed service level agreements in place
· You will have an understanding of contracts and exceptional organisational skills
· Completion of monthly operational reporting, KPI reporting
· You will oversee helpdesk management, analyse data and collate reports as required for Account Director to ensure KPIs are met across all service areas
THE SUCCESSFUL CANDIDATE
· Will have a background relevant experience to effectively deliver the role
· Will manage a team of operational delivery employees, around 40 employees
· Sound financial knowledge regarding budgets, P & L accounts, stock and staffing spends
· A professional management style and knowledge of Payroll and HR procedures including recruitment, disciplinary and grievance hearings would be an advantage
· Ability to demonstrate customer focus and to have daily meetings with the customer
· High level of planning and organisational skills
· You will have direct contact with the client so immaculate personal presentational is key
We offer excellent career and development opportunities, as an organisation that's proud of its` great people - We believe in the opportunity to recognise and share success.
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