Environmental Consultancy

2 weeks ago

Bristol, United Kingdom Dye & Durham Corporation Full time

Environmental Consultancy (Risk) Team Leader - Bristol - Hybrid (1 day WFH)

WHO ARE WE?

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.

Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.

WHAT WILL YOU DO?

The Environmental Risk Team Leader is responsible for maintaining the day-to-day running of the order fulfilment and customer service operations for our environmental report suite, specifically our contaminated land, flood, and ground stability reports. These reports offer critical insight into physical risks posed to both residential and commercial property which need to be understood as part of the buying and selling process, helping many thousands of customers annually who include conveyancers, solicitors, asset managers, and homebuyers. You will lead our team of environmental consultants and delegate responsibilities as well as being the technical point of contact.

The successful candidate will be a driven and operations-minded individual, with a high attention to detail to both processes and people. They will have a strong environmental background, ideally within contaminated land risk assessment. They will be a key team leader and have experience leading team in customer-facing environments. They will be able to work well under pressure to respond to customer needs and ensure smooth running of order fulfilment and customer service

  • Responsible for the writing of accurate and high-quality standard property risk reports.

  • People manager to graduate and associate environmental consultants, including mentorship and/or professional coaching.

  • Providing ongoing and daily operational support, including monitoring fulfilment capacity and customer service queries and delegating tasks to the team.

  • Responsible for quality assurance of all aspects of our environmental reports, specifically the technical content and professional opinion.

  • Onboarding and training new staff to maintain SLAs.

  • Delivery of immaculate customer service to external parties, including the delegation of communications to the correct member of staff. To be the technical lead on queries and deliver efficient resolution in line with current processes.

  • To develop, maintain and enhance your skillsets around environmental and/or geological guidance, best practices, risk assessment processes and methodologies and support the development of our internal procedures.

WHAT DO YOU NEED TO BE CONSIDERED?

  • Relevant degree in Environmental Geoscience, Geography, Geology, Engineering or similar. Post-graduate qualifications are desirable but not essential.

  • Membership (or chartered membership) of relevant professional organisation - IEMA, CIWEM, RICS, RGS, SocEnv, CIEEM, IES, ICE or other.

  • Previous report writing experience (ideally 3+ years). Ideal candidate will have experience writing and reviewing contaminated land risk assessments in the UK.

  • Previous management/team lead responsibilities (1+ year), including creating and delivering training.

  • Competent in working with geospatial data and/or GIS systems.

  • Background in report delivery, including providing excellent customer service either to a non-technical audience or other professionals.

  • Desirable - experience with data analysis, reporting and KPI tracking.

  • Desirable - knowledge or experience of assessing flood risk would be a significant advantage.

WHY WORK FOR US?

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

  • We ask how tomorrow can be better than today

  • We are passionate about solving our customer's challenges

  • Our ideas break boundaries

  • We value different perspectives and encourage dialogue

  • We take ownership and celebrate together

WHAT NEXT?

Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.

Please note that this position is subject to reference and background checks.

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.

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