Bank Concierge

The role of Bank Night Worker Homeless Services will include: Being a first point of call to receive and direct all customer queries Developing good relationships with customers, helping them develop life skills Handling occasional emergency/challenging situations Going above and beyond to ensure an excellent service is provided to our customers Occasionally organising and running social activities e.g., film nights Some health and safety responsibilities e.g., fire safety checks Ensuring the security of the service is maintained Writing and updating client notes Lone working at night across 2 locations (5 minutes apart) - 24 hour on call telephone support available

Skills and experiences:

Experience of working with vulnerable adults, people with mental health needs or substance misuse A passion and commitment for working in a support role A positive, can-do attitude with a willingness to undertake a variety of tasks Ability and confidence to lone work using your own initiative, and as part of a team Previous experience working under challenging circumstances Good communication skills Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

A variety of online discounts and rewards from major retailers Health and well-being plans A wide range of learning and development opportunities

Job Reference:  217709

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