Night Receptionist

7 days ago

London, United Kingdom AccorHotel Full time
Job Description

  • Assist the Night Manager/Night Supervisor with the night audit process
  • Conduct Night Auditor duties whilst on shift with the Night Manager
  • Perform routine maintenance checks on the network and system audit controls
  • Ensure that staff on duty are well groomed and promote morale through encouragement of team work, and a positive attitude
  • Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process
  • Handle disruptive guests and ensure their discreet removal from the property if needed
  • Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
  • Enforce policies and procedures in order to achieve superior levels of service
  • Attend and conduct monthly operation meetings to review, monitor and upgrade the performance of the department through dissemination of information, explaining new directions, policies and procedures, standard operating procedures (SOP’s) and training initiatives
  • Ensure that all specified diaries and reports are maintained in an accurate and up to date manner
  • Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem
  • Be available at all times for guest queries
  • Ensure the hotel is operating efficiently and according to hotel policy
  • Ensure all staff are on duty and in proper uniform.  Liaise with the department heads/supervisors for replacement of any absent staff
  • Ensure all public areas, outlets and the Front Office areas are clean at all times
  • Conduct performance appraisals on Night Audit staff
  • Monitor occupancy to obtain maximum yield
  • Maintain guest history and use for all bookings as appropriate.
  • Convey all complaints and apparent problems to the appropriate department head
  • Carry out a complete handover to the next Assistant Manager.
  • Issue floats and keys in accordance with SOP’s
  • Ensure all basic Liquor Licensing Laws are adhered to
  • Check all areas for general maintenance requirements
  • Apply full knowledge of fire procedures and take control in the case of fire

Qualifications

You will also have:

  • Previous experience in a night auditor role,  within a Hotel environment
  • An energetic and proactive approach to providing 5 star service
  • A meticulous and methodical approach to processing all tasks
  • An effective communicator
  • Proficiency with Microsoft Office programs particularly Excel
  • Experience with a Hotel Property Management System (PMS) preferably Opera.
  • Ability to remain calm and professional under pressure in a busy fast-paced environment


  • Receptionist - Night

    5 months ago

    London, United Kingdom The Zetter Group Full time

    We are looking for a Night Receptionist for the Zetter Townhouse Hotels in Clerkenwell. 4 on 4 off pattern **Duties will include but not limited to as night receptionist**: Checking guests in Room Service assisting guests **Salary**: £23,500.00-£25,800.00 per year **Benefits**: - Casual dress - Company pension - Discounted or free food - Referral...

  • Night Receptionist

    5 months ago

    London, United Kingdom Ambassadors Bloomsbury Hotel Full time

    At the Ambassadors Bloomsbury, we stand out together as one team and make memorable moments for our guests. A warm welcome, a happy smile, a positive Yes I Can! attitude and a natural host. Our receptionists are the face of our hotel, and they know that our guests are number one. Key Responsibilities Receptionist: - Participates in the prompt and...

  • Night Receptionist

    5 months ago

    London, United Kingdom RS Worldwide Ltd Full time

    Exciting Opportunity! Night Receptionist Position at Prestigious 5-Star Hotel in London For two decades, RS Worldwide has been a trusted leader in hospitality staffing, connecting top-tier talent with premier establishments. With an unwavering commitment to excellence, we've seamlessly provided staffing solutions, elevating the guest experience for our...

  • Night Receptionist

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ11242 **Date Posted**:4 June **Salary**:12.42£ plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher) At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their...

  • Night Receptionist

    7 months ago

    London, United Kingdom YOTEL London City Full time

    We are looking for someone to join our **Mission Control Crew Nights team** (our name for Reception). **A little about the role** The role of **Night Mission Control Crew** (Night Receptionist) working at YOTEL is one of continued development and never a dull shift! You will get to interact with our great guests, making sure their stay at YOTEL is seamless...

  • Night Receptionist

    5 months ago

    London, United Kingdom Ambassadors Bloomsbury Hotel Full time

    At the Ambassadors Bloomsbury, we stand out together as one team and make memorable moments for our guests. A warm welcome, a happy smile, a positive Yes I Can! attitude and a natural host. Our receptionists are the face of our hotel, and they know that our guests are number one. Key Responsibilities Receptionist: - Participates in the prompt and...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:38.5 **Job Reference**:REQ11220 **Date Posted**:30 May **Salary**:£12.42 per hour plus Incentives At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the **299-bedroom Park...

  • Night Receptionist

    5 months ago

    London, United Kingdom Britannia Hotels Full time

    **Location: London, NW3 3NA, United Kingdom** **Address: Primrose Hill Road** *** **Brand New Vacancy - Night Receptionist!** The Britannia Hampstead Hotel is a 135-bedroom hotel within easy reach of all major transport links. Our reception desk offers fantastic customer service and care 24-hours per day and we are looking to recruit a** Night...

  • Night Receptionist

    4 weeks ago

    London, United Kingdom Park Plaza Full time

    Night Receptionist  At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As a  Night receptionist,...

  • Night Receptionist

    1 week ago

    London, United Kingdom Park Plaza Full time

    « Back to Search Results Night Receptionist  At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9897 **Date Posted**:6 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Receptionist** you are the first and last person our guests see. Your...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza London Waterloo Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9897 **Date Posted**: 6 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Receptionist** you are the first and last person our guests see. Your...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ9121 **Date Posted**:19 July At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Receptionist** you are the first and last person our guests see. Your helpful, can-do approach and...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ10653 **Date Posted**:7 March At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Night Receptionist **you are the first and last person our guests see. Your helpful,...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ9857 **Date Posted**:31 October At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Receptionist** you are the first and last person our guests see. Your helpful, can-do approach and...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza London Riverbank Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Job Reference**: req9857 **Date Posted**: 31 October At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Receptionist** you are the first and last person our guests see. Your helpful, can-do approach...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza London Waterloo Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Job Reference**: req9876 **Date Posted**: 1 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Receptionist** you are the first and last person our guests see. Your helpful, can-do approach...

  • Night Receptionist

    5 months ago

    London, United Kingdom Holmes Hotel London, United Kingdom Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9331 **Date Posted**:14 August At Holmes Hotel, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Receptionist** you are the first and last person our guests see. Your...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9301 **Date Posted**:9 August At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Receptionist** you are the first and last person our guests see. Your helpful,...

  • Night Receptionist

    5 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9722 **Date Posted**:10 October At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Receptionist** you are the first and last person our guests see. Your...