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Proact Graduate Programme – Delivery Stream
2 months ago
Location: Chesterfield, Manchester or Glasgow
Salary: £27,500
At Proact, we’re a pan-European business-to-business service provider specialist with a focus on unlocking the power of data through infrastructure, connectivity, modern workspace and security.
We’re also here to break the mould. To stake new ground. To do things differently. And we’ve created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that.
If you are graduating in an IT, business or other related discipline, are interested in customer service, and want to experience life as a PROACTivist, we can help you build your skills, increase your professional network and enhance your delivery capability and experience.
Our mentor-enabled delivery graduate programme has been designed to help you rise to the challenge of delivering against an ever-changing customer landscape. Your adaptability, agility and creativity will help you build the skills and confidence you need to develop an IT delivery career in a business that’s growing faster than you imagine.
This is what it means to #BeAProactivist.
Graduate Programme Overview
Duration: 2 years
Degree subject/discipline preferred: IT, Business or other customer service-related areas
Salary: £27,500 starting salary, with support to pay off your student debt
Locations: In Proact we work hybrid, we are a tech company after all. You will work a minimum of 60% in one of our tech hubs in Chesterfield, Manchester or Glasgow, while up to 40% of your time can be remote.
Professional development: We’ll support you through your programme with access to mentors and investment in specialist skills and qualifications.
Guaranteed permanent role: Upon successful completion of the programme, we’ll offer you a guaranteed permanent role.
Proact Graduate Programme – Delivery Stream
With its modular approach, our graduate programme has been designed to give you experience in a variety of placements and projects within our Service Desk, Service Delivery and Project Management teams, along with a broad overview of how we work and who we work for.
You’ll regularly review your progress with your assigned mentor, and with access to a wide team of relevant experts, your learning will accelerate fast. You’ll also quickly build experience in multiple areas, which will set you up as a multi-skilled IT Services Professional and, ultimately, help decide where in Proact you will work on completion of the graduate programme.
In fact, you control your own destiny on the Proact graduate programme – we genuinely tailor your programme and career to best suit your skills, aspirations, capabilities and developing interests. During the first 12 months, you’ll spend time in each of the areas below, and after that time, you’ll spend longer periods within the team(s) that you are most likely to join at the end of the programme.
Every graduate experience is unique and truly maximises your opportunity to grow your career as a PROACTivist.
Project Management
Any complex IT project carries risk. But the more you complete, the better you get at knowing what can disrupt a project – and how to ensure that it doesn’t. Our technology-focused project managers bring knowledge accumulated from thousands of successfully completed projects, allowing them to deliver cost-efficient customer and internal projects that run smoothly and manage risk effectively.
Your time with the Project Management Office (PMO) will introduce you to our resource coordination and project management functions, and to shadow project managers on real customer engagements throughout the project lifecycle.
You will learn how our Project Managers plan, execute and close projects according to strict deadlines and within budget. This may include acquiring resources and coordinating the efforts of team members and third-party suppliers/contractors in order to deliver projects according to plan.
Service Delivery
Service delivery is the function responsible for ensuring that our managed cloud services are effectively provided to customers, meeting quality standards, and fulfilling both client expectations and Service Level Agreements. It involves coordinating resources, managing service performance, and continuously improving processes based on customer feedback.
We have a dedicated team of Service Delivery Managers (SDMs), aligned to multiple customer accounts to ensure we deliver our services effectively and maximise customer satisfaction, retention and contract growth. We also have a Service Delivery Analyst who supports the function to drive service improvement base on data and trend analysis.
You will shadow various members of our Service Delivery team in activities such as customer reporting, trend analysis, service reviews, billing and data management, as well as learning how an SDM manages internal Proact resources to effectively deliver our services to customers.
Service Desk
Whilst planning, implementing and supporting technology infrastructure is vital, the way we react when things go wrong is one of the reasons our customers trust us so much.
Your time with the Service Desk team will build on your troubleshooting skills. Not to mention develop your reaction speed to the problems that can happen - after all, his is technology troubleshooting at lightning speed.
You’ll learn how to operate our monitoring platform and case management system, and you’ll translate customer problems into a set of clear actions. And, working alongside our technical support consultants, you’ll not only help diagnose and fix problems, but you’ll record the lessons we learn so we can continually improve our service.
Benefits:
