Genesys Cloud Expert

3 weeks ago

York, United Kingdom Net Orbit Inc Full time
Genesys CloudExpert Location New York/Alpharetta Skills required AWS DevOps (creating pipelinestemplates and deploying objects )
> Teraformexperience
> Genesys API exposure with Pythonscripting
> AWS package creation anddeployment
> API test exposure Job Description: Good in Genesys CloudArchitecture creating call flows chat flows email flows Outboundand On Queue flows.
Should have overall experience of56yrs and must have experience of building Cloudenvironment.
Proficient in creating & handlingdevelopment of IVR(VXML) and Routing strategies using IRD andComposer for Voice and eServices.
Experience in PlatformAPI integrations Embedded Framework integration Widgets (Chat &Cobrowser) and other options available in Genesys Cloud includingCustom Reports and Survey.
Collaborate withcrossfunctional teams to design and implement cloud solutions thatmeet business requirements.
Provide technical leadershipand guidance on cloud architecture best practices.
Ensure compliance with company policies and industry standardsrelated to cloud security.
Participate in projectplanning and execution including defining project scope identifyingdependencies and developing detailed work plans.
Strongknowledge of AWS Cloud Microsoft Azure or Google Cloud Platform(GCP).
Familiarity with Linux administration and servermanagement tools.
Experience with CI/CD pipelines andDevOps methodologies.

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