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Assistant Welfare

4 months ago

Brighton, United Kingdom Alpadia Full time

Assistant Welfare & Administration Manager (Fixed Term Residential Summer Contract)

Contract

Company Description

Alpadia Language Schools develops language skills through summer courses in English, French and German for juniors across Europe. Alpadia enjoys a premium reputation being part of the Kaplan International Languages group. All our schools are in exclusive locations and provide a fantastic setting to thrive.

Established in and ever-growing, Alpadia’s mission is to encourage language development through immersion, broaden students’ horizons and inspire their futures. By joining Alpadia for Summer , you will be a part of our growing, diverse, and vibrant team welcoming international students from around the world.

We also aim to provide a developing and enriching experience for our employees and to help you develop personally and professionally.

Job Description

Join ALPADIA’s team to make summer an unbelievable experience We are looking for highly motivated people, who have the ability to engage and inspire young students, and who are looking for an enriching and educational experience themselves. 

Your role:

Prioritise the safety of students above all else, implementing our Safeguarding and Health and Safety policies working closely with the Camp Manager

Support the Welfare & Administration Manager in their role as designated Safeguarding Staff for the centre, caring for sick students and arranging appropriate medical responses 

Cover for the Welfare & Administration Manager on their day off each week 

Manage and assist with the student presence-check registers of attendance

Liaise with internal (Customer Services team and Sales) and external stakeholders concerning matters of student welfare; responding to and resolving any questions, comments or concerns 

Assist with the communication of transfer plans with students and Group Leaders in order to unsure they have a stress-free departure 

Help manage students effectively and respectfully, following all Alpadia policies and rules, to ensure they enjoy and contribute fully to all aspects of Alpadia’s programme in a spirit of respect towards other students and staff 

Ensure any safeguarding concerns that come to your attention are dealt with sensitively and escalated appropriately 

Assist with the training and induction of new staff members 

Assist with creating, editing and distributing the Welfare Officer rota 

Support the Welfare & Administration Manager in line managing the Welfare Team (Welfare Officers & Night Supervisors), being their main points of initial contact

Read and distribute the Night Supervisor log overnight to spread any useful information to other members of staff

Ensure the administration, in terms of check in, and pocket money etc, is well organised and delivered to ensure the smooth running of the camp and follows all Alpadia procedures and policies, working along with the Camp Manager 

Support the management and allocation of students in accommodation, responding to requests and complaints from internal and external stakeholders 

Manage the collection and distribution of student pocket money 

Assist with managing budgets and finances for the camp 

Assist with creating and maintaining up-to-date records of students and staff 

Manage camp facilities, equipment and supplies as necessary 

Additional administrative tasks and activities as given by the Welfare & Administration Manager and Camp Manager such as marketing uploads, catering calculations, communicating dietary requirements, completing daily reports, etc 

Manage students’ behavior at all times, with a judicious awareness of the need to sanction or encourage as appropriate 

Ensure rules in the residence are followed at all times and the accommodation is kept tidy 

Ensure the students go to bed and wake up at the appropriate times, directing and managing the wider team as appropriate 

Assist in the check-in/check-out procedure 

Travel to and support with other centres as necessary 

Take a role in daily meetings and contribute towards the ongoing improvement of camp processes discussed during these meetings 

Contribute to the successful running of the Activity Programme, supporting the Activity Manager and Activity Leaders whenever required 

Qualifications

Your profile:

Essential:

A high degree of IT competency - Outlook & MS Office (specifically Excel) Excellent communication skills  Excellent team working skills  Ability to work under pressure  The ability to lead, manage and motivate a team Being flexible and adaptable to change  High level of integrity  Communicate effectively, both verbally and in writing, to students and admissions team Relate well to children and gain their trust and respect Capable or willing to train in the use of platforms for recording student information and safeguarding concerns  Understanding of the need to support students’ wellbeing Understanding of the need to support and work with the admissions team

Desirable:

Experience working in a summer school or similar environment  Relevant professional qualification or other accreditation  Understanding of principals of child development and learning processes  Ability to self-evaluate learning needs and actively seek learning/development opportunities  Proven leadership skills Experience in the same or similar role Additional language proficiency Safeguarding and Welfare experience with under 18s  Understanding of safeguarding practices and legislation 

Additional Information

We offer you:

A competitive salary An unforgettable experience in a dynamic atmosphere An international working environment An opportunity to grow and learn new skills Attractive bonus options for returners and the possibility of career progression