Compliance Team Supervisor

4 weeks ago


Halifax, United Kingdom Brook Street NMR Full time

Are you an experienced Supervisor with experience of the Facilities Management industry? If so my Halifax-based client is looking for a Compliance Team Supervisor, this is a full-time office-based role working 40 hours a week.

Main duties

  • During periods of staff absence ensure that customer service levels are maintained and clients work is efficiently processed
  • To ensure Team and Department targets and performance measures are met
  • To provide cover when necessary for immediate Manager
  • To assist, as appropriate any first line disciplinary action in line with the company's processes and procedures
  • To assist in the control of the Departments bonus incentive scheme
  • Assist in the monitoring and control of the Department's performance against company and client KPI's with the aim of achieving continuous improvement - to be specified
  • To assist in the development of the Helpdesk Procedure Manual to set out best practice and act as a training aid
  • Team training/development
  • Customer Service - you will be responsible for a small number of clients

Experience Required

  • Preferable 3 years' experience in a customer service role within the compliance or reactive maintenance business sector
  • A good understanding of compliance disciplines and certification requirements
  • Competence in using the Microsoft Office package for data retrieval and reporting purposes
  • Attention to detail and ability to multi-task when under pressure
  • Ability to learn new client systems and provide the relevant team training
  • Good sickness/absence record (within Company expectations)
  • Proven ability to take the lead dealing with all aspects of client and subcontractor queries using actions in line with company policy / escalation process
  • Ability to delegate effectively where appropriate
  • Communicate effectively to both senior management and team members
  • Ability to implement change effectively within the dept. and team
  • Ability to effectively manage your team's workload to ensure excellent customer service is delivered at all times

Company Benefits

  • 21 days holiday plus stats (plus annual buyback scheme)
  • Monthly bonus scheme
  • Life Assurance
  • Medical expenses and health support through medicash platform
  • Cycle to work scheme
  • Gym membership discount
  • Free parking
  • Childcare Vouchers
  • Retail discount

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.



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