Customer Service Representative.

3 weeks ago

Watford, United Kingdom Medtronic Full time

Careers that Change Lives
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. 
Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). 
In short, this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.

A Day in the Life
• Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support.
• Provide a professional level of support to the Centre of Expertise and Field Sales team.
• Contribute to the company goals in the areas of customer satisfaction.
• Be responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution.
• Be responsible for issue resolution and reactive communication towards the customer/patient.
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects.
• Support Strategic Accounts, deliver a seamless, value-added service.
• Be responsible for capturing and documenting customer/patient specificities in internal systems.
• The role is permanent and based at the Watford office (hybrid working model 3/2).

Must Haves
• Experience in an office environment
• Computer literate 
• Good communication skills (telephone and email)
• Strong customer relationship buildings skills

Nice to Haves
• Ability to cope with stressful situations 
• Problem solving skills

We Offer
At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it’s the only way to drive healthcare forward. 
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance 
• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
• Employee Assistance Program and Recognize (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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