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Training and Support Officer

3 months ago

Leicester, United Kingdom Leicestershire Partnership NHS Trust Full time

Job Overview

This role will mainly offer day-to-day support of clinical IT systems, including training, to end users. Your main focus will be to effectively respond to client organisational needs by contributing to the design and delivery of high-quality support, including IT training courses, creation and maintenance of User Manuals and other support material, e.g. e-learning, virtual, as well as formation and support of User Groups primarily within the scope of existing and future projects.

You will provide customer-focused IT training, building on the achievement of national IT deployment targets that formed part of the modernisation programme for the NHS. Training provision will include various clinical systems, Microsoft applications, and bespoke applications to effectively meet the continuous professional development needs of the client organisations and contribute to computer literacy. In addition, you will configure and administer the supported clinical systems in line with customer requests and local requirements.

In summary, this role trains end users and provides application support when not training. You will also support and work with the Prism and GP Change team.

The role requires you to work from the site for a minimum of three days per week, and this is not limited to the base site.

Job Description Summary (Main duties and responsibilities)

  • To provide customer-focused IT training directly to end users working within a framework supporting projects or system upgrades.
  • To provide first-line support to operational systems users in response to service incidents, responding in a professional and customer-focused manner.
  • To assist in developing a flexible range of training courses to support clinical system users in meeting the needs of the local health community. Training may be delivered in several ways, including formal classroom tutor-led, virtual, e-learning, one-to-one or small group sessions.
  • To work with HIS system/project managers, change managers/facilitators, and customers to modify the behaviour of system users who appear to be using systems outside the tolerance of acceptable practice.
  • To create system-specific support materials, ensure that all materials are up-to-date about software changes, local NHS policies, and Government / Department of Health guidelines, and update and maintain version control.
  • Responsible for the proper and safe use of IT equipment by users, responsible for expensive IT equipment and software.
  • To develop appropriate course evaluation methods. In addition, to assess outstanding training needs and plan any follow-up support/training
  • To help deliver support and training, including communicating/raising awareness of complex IT strategy/project information to the local health community

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.