Surgery Team Leader

4 weeks ago

Poole, United Kingdom The Adam Practice Full time

Job summary

The Surgery Team Leaders lead ournon-clinical Surgery teams, ensuring a high-quality service is provided topatients, and providing compassionate leadership for all Surgery staff.

The postholder will be required to ensure all operational aspects of the site arerunning smoothly on a daily basis. Any issues will need to be resolved in atimely manner, ensuring effective communication with the management team.

Working Pattern:

Monday: 08:00 - 14:00

Wednesday: 08:00 - 14:00

Thursday: 12:30 - 18:30

Friday: 08:00 - 14:00

Total Hours: 24 hours

Please note this post is not eligible for sponsorship.

Main duties of the job

You will work closely with other Surgery Team Leaders as well asclinical staff, to take ownership of routine Surgery site operations and liaisewith the wider Management Team and Executive Team as required for escalation ofany issues that cannot be dealt with locally.

In agreement with your peers, you will work either at a dedicatedsite or in a floating/cover role across sites.

About us

Here are some of our many benefits we offer;

Accessto NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive ofbank/public holidays that fall in the holiday year). Entitlement is pro-ratafor part-time employees.

Auto enrolment in NHS Pension Scheme.

Complimentary annual flu vaccination.

Cycle to work scheme.

Job description

Job responsibilities

To manage Surgery staff on site,including all first-line HR responsibilities, such as coordinating rotas andtraining, supporting staff with welfare needs and absence management.

To be accountable for the deliveryof services by Patient Service Clerk (PSC) and Patient Administration staff onsite, supporting them to take ownership of all appropriate Surgery-relatedtasks and queries in line with agreed policies and processes. Where required,to also carry out PSC and Patient Administration duties where demand requiresit.

To manage local aspects of theclinical system (SystmOne) including appointment templates, and monitoringclinician leave to ensure appointment availability is up-to-date at all times.

To support or co-ordinate otheraspects of the individual Surgery operation, including Health and Safety (viathe H+S Leads), Fire Safety, internal room usage, furniture and equipmentmaintenance and stock levels, ensuring the site remains fit for purpose andliaising with appropriate colleagues where this is not the case.

To facilitate an effective channelof information from Management or Executive Teams to all staff on site and viceversa.

To work closely with other SurgeryTeam Leaders to ensure a consistent, high quality service delivery to all AdamPractice patients irrespective of site.

To seek out opportunities toimprove Surgery site operations, making local changes where appropriate orescalating to appropriate Management Team colleagues for further consideration.

To lead and support staff inresolving local complaints informally and at the earliest possible opportunity.Where required, support formal complaint investigations and responses inconjunction with the Complaints Manager and Group Operations Manager.

To monitor the quality andeffectiveness of all aspects of Surgery operations, performing reports andaudits to identify opportunities for improvement.

To lead on the local Surgeryimplementation of new or updated services and processes, and the planning andcascading of training to all staff.

To help maintain a QualityImprovement culture across the Practice, leading by example.

To demonstrate and uphold thePractice Values at all times.

Person Specification

Skills & Attributes

Essential

Compassionate Leadership - supporting and developing staff Excellent verbal and non-verbal communication Proficient in using MS Office and general IT Ability to self-motivate, organise and prioritise workload to meet deadlines Ability to use own judgment and common sense, including when to delegate or escalate work as appropriate Able to work independently and as part of a team Able to manage upwards Effective training and mentoring of staff

Desirable

SystmOne (clinical system) Quality Improvement skills or methodology

Experience

Essential

Staff leadership and management Customer service and delivering excellent outcomes for patients/customers

Desirable

Worked in NHS / Primary Care / General Practice Training of staff

Interpersonal Skills

Essential

High level of personal emotional intelligence Reliable and trustworthy Adaptable Team Player

Other

Essential

Good general level of education Ability to handle sensitive information confidentially Flexible approach and willingness to adjust to the reasonable needs of the practice

Desirable

Driving licence

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