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IMS Systems Improvement Coordinator
4 months ago
About The Role
IMS Systems Improvement Coordinator- Permanent OpportunityDIVISION: Central LOCATION: Hillsborough, Northern Ireland
The IMS Team within GRAHAM Construction is responsible for facilitating the continuous review and improvement of company processes and procedures, by ensuring and supporting compliance with company, national and ISO standards. This team provides governance and manages the maintenance, assurance and continuous development of the Integrated Management System (IMS) which functions the company ISO, ISO, ISO and ISO and other associated standards.
Reporting to the Head of Integrated Management Systems, the IMS Systems Improvement Coordinator, will be responsible for the management and development of the IMS process and documentation infrastructure across all divisions and regions. They will support the facilitation of cross functional teams to drive process improvement using Lean Six Sigma techniques to ensure GRAHAM processes are streamlined and standardised for effectiveness, and fully represents the activities required to successfully deliver the construction project lifecycle from working winning to client handover. They will also be responsible for managing the Change Control process on our IMS System, overseeing all updates to the system and will support the Head of IMS and the ISO Systems Audit Manager. Assist in creating and managing the company process maps and procedures and documents held on the IMS System. The aspiration is to continuously improve the GRAHAM Construction business by aligning with and implementing ISO standards and the principles of the EFQM Business Excellence Model, the continuous development of the IMS System is a key enabler of that.
At all times the IMS Systems Improvement Coordinator will be a ‘team player’ – assisting as and when required, with other team activities, and where required provide support to process/procedure-based queries. They will also be responsible for reporting progress on IMS related KPIs to meet quality objectives set by the GRAHAM Construction Board.The IMS Systems Improvement Coordinator will be responsible for:
Managing and developing the IMS process and documentation infrastructure across the entire GRAHAM Construction business utilising a consistent approach to governance and control across all divisions and regions, liaising with the ISO Systems Audit Manager to ensure compliance to ISO, ISO, ISO and ISO. Ensuring GRAHAM processes and process maps are fully interconnected with appropriate inputs/outputs and conducting gap analysis to identify processes and process flows which need further development. Facilitating the development of the IMS SharePoint platform to continuously improve system functionality for end users and central governance To support the Head of IMS in facilitating cross functional teams in process mapping workshops using a Lean Six Sigma approach to drive process standardisation and efficiency improvements Managing the IMS Change Control process and oversee all updates to new and existing IMS processes and supporting documents. Developing, implementing and managing protocols to ensure IMS updates are communicated to affected user groups Primary point of contact and liaison with IMS Process Owners for process and document change Overseeing the delivery of IMS Induction and Process Owner Training to drive system engagement and effectiveness including development of associated materials and feedback monitoring Support project delivery teams in the effective use of IMS by providing training / coaching as required to regional offices and sites as required Measure and Report IMS related KPIs to support achievement of GRAHAM Quality Objectives Research and benchmark other industry leaders to understand their quality system capabilities and implement best practice The IMS Systems Improvement Coordinator will also be required to assist, as and when required, with the execution of general IMS team tasks, taking a share with other team colleagues in the following tasks:Bid writing – with respect to ensuring the delivery of process or procedure related responses in prospective projects in PQQs and Tender submissions. Supporting the Internal Audit process Supporting the analysis of data Supporting the development of the Lean Six Sigma process and other improvement related tools
Technical Competencies
Essential
Third level Construction, Engineering, business or Quality- related qualification or relevant experience. Have a minimum of 3 years’ experience in a quality systems role in a construction / engineering / manufacturing environment and familiar with the main requirements of ISO Experience of conducting process reviews with multiple departments and familiar with the fundamentals of process mapping Experience of managing and controlling processes/documents in a SharePoint or similar based system Possess strong IT skills with high competence in the use of MS Office and a good working knowledge of MS Visio or similar process mapping / modelling software Possess strong communication and organisational skills. Have the ability to work on one’s own initiative to deadlines, prioritising and planning work-load. Have excellent attention to detail, with an analytical and precision- orientated mind-set. Demonstrate a willingness to advance personally by learning new skills and developing further – technically & professionally, at every opportunity. Be an effective ‘team player’. Desirable Professional qualification / chartership PCQI or MCQI Lean Six Sigma and or ISO internal auditor qualifications or similar would be advantageous Experience working in the Construction Industry (not required) Experience with processes and procedures involved in process improvementBehavioural Competencies
Essential
Be self-motivated with strong leadership qualities. Be non-confrontational, yet assertive. Be confident & firm. Be approachable & encouraging. Be flexible & adaptable to working on different tasks and in different places as our business requires. Be keen to challenge mediocre behaviour and drive continuous improvement. Be willing & able to demonstrate the GRAHAM behaviours and values of Respect, Performance, Transparency, Innovation and Collaboration