Deputy Manager

4 weeks ago

Berkhamsted, United Kingdom Retirement Villages Group Full time

Castle Village is a 28 acre estate set on the hill above Berkhamsted town and bordering a National Trust estate. The village team are highly engaged and committed to providing the best opportunities for the residents to live independently and to Age Well.

Castle Village is now on the lookout for a Deputy Manager to lead overall operations. This is a senior role within the management structure. The role actively manages and deepens relationships with our residents and customers from the wider community, providing an excellent customer experience throughout the village. Managing all aspects of the village operations including leading people, running a business, driving hospitality and ensuring the care and wellbeing of our residents.

What will the Deputy Manager be doing?

Leading People

  • Supports village teams to deliver standard work and continuous improvement; builds the confidence and capability of teams to make sound operational decisions and manage their own work standards.
  • Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching to deliver business excellence and achieve own personal potential.

Running a business

  • Assists the GM in implementing the Asset Business Plan and operational delivery plans for the allocated business areas.  
  • Identifies and communicates clearly the actions needed to meet RVG strategy and business plan for the allocated business area
  • Sets team operational priorities and targets; analyses performance and motivates people to deliver operational excellence;
  • Defines revenue goals and staffing budget and delivers an excellent service and manages costs effectively against these targets.  
  • As part of the village leadership team, participates in the development of village operating plans and proposals, contributing creative ideas and insights to support business development. 
  • Represents RVG professionally in a range of local forums and helps to deliver effective resident and customer communications, promoting the RVG brand effectively.

Driving Hospitality Excellence

  • Provides an excellent customer experience throughout operational delivery, leading by example to manage and deepen Resident and customer relationships.
  • Creates an environment where our residents are at the heart of village life, where they feel appreciated, engaged and empowered to live their best lives.
  • Identifies and manages a broad range of stakeholders
  • Leads the development of Hospitality, Food and Beverage, Events and retail service offering; develops, trains and upholds service standards

Ensuring the Care and Wellbeing of our Residents

  • Supports the Wellbeing Team to provide a comprehensive programme of events that engage and excite residents, optimising revenue through external sales and memberships.
  • Ensures adequate, effective and qualified emergency response is always available.

Requirements

What are we looking for in our successful candidate?

  • Proven track record in leading multi departmental operations within a similar environment or private members club/ high end hotel
  • Confident in leading diverse teams in absence of the General Manager
  • Good understand the demographics of our industry and specifics
  • Strong multi departmental experience
  • Planning and prioritising work to meet commitments aligned to RVG goals and strategy
  • Building strong Resident and customer relationships and delivering customer-centric solutions

Desirable:

  • Experience in operational project management within hospitality
  • Experience in strategy and change management

Benefits

In return, we offer a competitive salary and a range of excellent benefits, including: Pension Scheme, Enhanced Annual Leave, Enhanced Maternity/Paternity/Adoption, Life Assurance and Annual Birthday Leave plus much more

Up for the challenge? We would love to hear from you

  • Deputy Shop Manager

    2 weeks ago

    Berkhamsted, United Kingdom Oxfam Full time

    About Us Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and...

  • Deputy Shop Manager

    1 week ago

    Berkhamsted, United Kingdom Oxfam Full time

    About Us Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and...

  • Deputy Manager

    2 weeks ago

    Berkhamsted, Hertfordshire, United Kingdom Retirement Villages Group Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Castle Village is a 28 acre estate set on the hill above Berkhamsted town and bordering a National Trust estate. The village team are highly engaged and committed to providing the best opportunities for the residents to live independently and to Age Well. ...

  • Deputy / Hospitality Manager

    4 weeks ago

    Berkhamsted, Hertfordshire, United Kingdom Retirement Villages Group Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Castle Village is a 28 acre estate set on the hill above Berkhamsted town and bordering a National Trust estate. The village team are highly engaged and committed to providing the best opportunities for the residents to live independently and to Age Well. ...

  • Deputy Head of Training

    2 weeks ago

    Berkhamsted, Hertfordshire, United Kingdom Retirement Villages Group Full time

    Castle Village is a 28 acre estate set on the hill above Berkhamsted town and bordering a National Trust estate. Castle Village is now on the lookout for a Deputy Manager to lead overall operations. This is a senior role within the management structure. The role actively manages and deepens relationships with our residents and customers from the wider...

  • Trainee Retail Assistant

    2 weeks ago

    Berkhamsted, United Kingdom The Hospice of St Francis Full time

    **Trainee Retail Assistant - Saturdays** **5.5 hours per week on Saturdays, from 11:00 am to 5:00pm with 30 minutes unpaid lunch break** **Hourly rate : £8.60, for young person age between 18-20 only. Total £2,460 per year** **Closing date: 31st March 2024** Do your friends describe you as a force of nature? Are you irresistibly drawn to all things...

  • Saturday Porter, Returned to Glory

    1 week ago

    Berkhamsted, United Kingdom The Hospice of St Francis Full time

    An award-winning retailer, we trade 7 days a week on-line and in person. Together we achieve over £2m in sales each year. Our customers, donors and suppliers love our values driven aspirational retail experience; the opportunity to support local makers and a combination of new and upcycled goods to restyle their life, supporting the Hospice with every...

  • Hotel Operations Manager

    3 weeks ago

    Berkhamsted, United Kingdom Hire Ground Ltd Full time

    _**Hotel Operations Manager / Deputy General Manager - £36k to £40k - Hertfordshire**_ This Operations Manager opportunity is working for a new luxury retirement village, which is the latest addition to a successful growing company, is opening its doors to residents At the end of 2023. It offers all the services and amenities you would expectin a...

  • Room Leader

    2 weeks ago

    Berkhamsted, United Kingdom Tigerlily Nursery Recruitment Full time

    Early Years Practitioner / Nursery Room Leader - Full Time 40hrs - Salary from £26,416 to £27,560 per annum Our client is always looking for enthusiastic, passionate and hard-working people to join their team. Benefits:_ 50% childcare discount (subject to T&Cs) Incredible new ‘Perkbox’ package: including a birthday hamper of your choice, free cinema...

  • Senior Care Assistant

    4 days ago

    Berkhamsted, United Kingdom B&M Care Homes Full time

    Exciting Opportunity for a Senior Care Assistant (Both Day & Night Shifts) atAshlyns Care Home,Berkhamsted!Hours: 36 Hours (this will include alternate weekends)About Us:B&M Care, a leading private residential and specialist dementia care provider, manages a 26-care home portfolio in Hertfordshire, Buckinghamshire, Berkshire, and Northamptonshire. Guided by...

  • Director of IT at Berkhamsted Schools Group

    5 days ago

    Berkhamsted, Hertfordshire, United Kingdom Education Support Professionals Ltd Full time

    Berkhamsted Schools Group (BSG), a family of leading independent schools based in Hertfordshire and Buckinghamshire, is at the forefront of technology implementation in schools. Committed to developing remarkable people, their provision of technology across the schools is in line with a key aim of preparing pupils for life beyond school. The Opportunity: As...

  • Youth Support Assistant

    2 weeks ago

    Berkhamsted, United Kingdom SWAN Youth Project Full time

    **Job Title**: **Youth Support Assistant** **Reporting To**: Manager/Deputy Manager **Location**: The SWAN Youth Centre, Berkhamsted and local area. **Contracted Hours & Pay Scale**: Monday - Friday 1.15pm - 6.15pm (39 wks. a year) - flexible working outside these hours will be required on an ad-hoc basis; £10.90p/hr (dependent on experience) **Do you...

  • Head of Nursery

    1 week ago

    Berkhamsted, United Kingdom Kinderzimmer UK Full time

    **Nursery**:Kinderzimmer UK Nursery, Berkhamsted **Job Type**:Full Time, permanent, 40 hours per week **Salary**:£38,000 - £50,000 (depending on qualifications and experience). **From tiny to really big! Join one of the fastest growing nursery groups in the UK!** In 2012 we opened our first nursery. Today, KMK Kinderzimmer has over 30 locations that...