Continuous Improvement Manager

2 weeks ago

Trafford, United Kingdom L&Q Full time

*Please note the official job title for this role is Business Improvement and Change Project Manager. Continuous Improvement Manager is for advertising purposes only.

Title: Business Improvement and Change Project Manager

Contract Type: Permanent

Location: West Ham Lane, Stratford or Sale Point, Manchester

Persona: Agile - Office based 20-40%, 3-4 days home working 

Salary: London Weighted Starting at £51,910. Regional/Outside London at £44, 774 dependant on experience and location

Closing date for completed applications: 17th May 2024

Interviews: To be held w/c 27th May 2024


Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

***Previous candidates need not apply***

As part of our Business Improvement & Change Team within L&Q’s Strategy, Planning and Change Directorate, the successful candidate will be responsible for driving operational excellence delivered through a variety of service and business improvement projects. This will include support for the Transformation Programme which is driving new ways of working and capabilities.

They will join an agile, high-performing and values driven team at the heart of L&Q programme of change and improvement, tasked with helping to turn L&Q’s five-year Corporate Strategy, L&Q Future Shape, into a reality.

Our Corporate Strategy highlighted our priorities as well as how these will be underpinned through ‘operational excellence’. For L&Q, this means delivering the best total cost solution for our customers through reliable, consistent and repeatable products and services. We want our customers to know what to expect of us, and know that we will deliver on this, time and time again.

The successful candidate will play a pivotal role in the delivery of this, working with colleagues from across L&Q on wider ranging projects, varying from business improvement to process development, to operational/service design, to helping to embed technological change. All have a singular theme and that is to make L&Q and its services and products operationally excellent.

The successful candidate will hold a proven track record of business/service improvement delivery, with a structured approach that uses continuous improvement and lean techniques to identify and deliver change.

Placing our customers at the heart of the improvement process, with a well-developed ability to understand the impact of service changes on the customer, listening and representing their ‘voice’ to ensure that processes are revised and improved, and solutions add value.

Having the ability to work with a wide range of teams from colleagues, customer insight, data analytics and technology teams. You will be able to lead effective and positive engagement with a wider range of operational colleagues across L&Q to both successfully embed redefined services as well as embed a legacy of continuous improvement.

The successful candidate will possess:

A strong ability to actively listen, negotiate, challenge and influence at all levels

Ability to work collaboratively, but possess the confidence to make clear and reasoned decisions as required

Experience and understanding of developing continuous improvement activities in the wider business, including implementation of its cultural mindset

Strong ability to self-manage goals, targets and outputs is requiredin order to deliver effective change with pace.

Experience and understanding of implementing service redesign and Lean/Continuous Improvement techniques.

A sound grasp of project management and change management techniques and have acquired demonstrable experience of delivery.

The capability to quickly acquire in depth knowledge of L&Q’s business processes and systems.

As such, the key skills required include, but are not limited to:

Project Management

Process design

Change Management

Lean & Continuous Improvement

Communication and influencing

If you are interested in this role and have the experience required, then apply without delay

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance .

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

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